Guest User
July 30, 2023
The first room we were given smelled like an unclean toilet, so I went back to the office to get another room. The second room hadn't been prepared (I had made a reservation online), so was stifling. We turned on the air conditioner and the refrigerator immediately, then went out to look for soap, shampoo, and conditioner because we didn't see until after we came back that there were packets on the vanity with conditioning shampoo and small bars of soap. The towels were acceptably absorptive, and the shower was all right. When we returned from procuring the soap, shampoo, and conditioner, the room had cooled off a bit. We showered, then went out for dinner (we went to the Boomtown Grill, for which I wrote another review). When we returned, the room was sufficiently cooled and fairly comfortable. The air conditioning unit was noisy, but we had to leave it on overnight, anyway, since otherwise, it would become too hot and stuffy in the room overnight. When checking in, I saw notices on the wall that the place had won awards for being a great place to stay. It raised my expectations. Those expectations were dashed thoroughly and completely.