geeboydubai
January 23, 2024
We had stayed in the apartments a number of times and booked this stay regardless of the much higher rates compared to other rentals on the beach front. The condition and housekeeping of the building has declined dramatically since our last stay in 2022. Apartment owners should be forced to renovate and upgrade or be taking out of the rental pool. Our first apartment was dirty and not cleaned from previous guests, we were told to move in and the apartment would be cleaned during the day, after a stand up fight with reception staff we were giving another room. The building, hallways and lifts are dirty and never cleaned during our stay. The 2nd apartment we were allocated was dirty, with black mold, window in bedrooms could not be closed, overall more like a dirty 2 star hotel at 5 star prices. The building should be shut down due to the mold issue and is a major health risk for anyone staying there. Mantra and points north apartments offer much more comprehensive rates and their apartments are clean and modern with super friendly staff who were more than happy to show us around. Will choose other accommodation at lower rates for our next stay in Coolangatta.