Hotel Nordic

Hi Had a week at the Nordic, largely a very positive stay. What we liked: Staff (especially reception) were super helpful Buffet was very popular with the kids. I found choice and quality ok Proximity to the slopes and lockers close by Games room was useful, not much else happening in El Tarter Free/easy parking Rooms were spacious, good storage and nice hot showers What we liked less We hired from Nordic Sports (I assume attached/connected). Staff there less friendly, especially when it came to changing my daughters problematic boot We were right by the lift and a fairly noisy at times

Great lunch stop whilst skiing. The staff were friendly, the food was very nice and the service was quick. Kew of the mountain whilst eating lunch is lovely. Cannot comment on accommodation as did not stay. Some lovely old cars and motorbikes inside.

Dear Nordic Hotel Management, I am writing to express my disappointment with the service we received during our recent check-in at your hotel. Unfortunately, our experience was far from satisfactory due to the behavior of the receptionist. Upon arrival, the receptionist was notably unfriendly and rude. She explained that she was alone and overworked, and she made it clear that she had no time for any discussion. While we understand that staffing issues can arise, the manner in which this was communicated was unprofessional and discourteous. Additionally, we were informed that we needed to pay extra for our 4-year-old child, which in itself was not an issue. However, the way this information was conveyed was aggressive and unwelcoming. We have never experienced such poor service in any hotel, and it left a very negative impression on us. Due to this unpleasant encounter, we have decided to seek accommodation elsewhere where we can expect a more friendly and respectful service. We hope that you address these issues to prevent future guests from having a similar experience. We will also share the same on social media. Sincerely, Joe Bernardi