City Express Plus by Marriott Ensenada

As a Marriott Bonvoy Elite member and a current Marriott associate, I have come to expect a consistent level of service and hospitality across all Marriott properties. Unfortunately, my experience at this location has been extremely disappointing and does not reflect the standards Marriott is known for. From the moment I arrived, it was evident that the property is severely short-staffed. The front desk staff in particular have been rude, dismissive, and unwilling to help with even the most basic guest needs. Any interaction feels like an inconvenience to them, and there is a clear lack of hospitality or guest care throughout the hotel. Additionally, the property was overbooked during my stay. Despite having a confirmed reservation, the room type I booked was not available at check-in. There was no apology, compensation, or even a simple gesture of goodwill offered — something that should be a basic courtesy, especially for loyal Bonvoy members. The “breakfast included” with the stay is incredibly limited — just cold cereal and yogurt, which barely qualifies as a proper continental breakfast. It’s disappointing to see this being promoted as a benefit when it clearly does not meet expectations. The offsite parking situation only adds to the frustration. Parking is not located in a secure or finished structure, and it is inconveniently placed away from the hotel. For guests arriving late or traveling alone, this setup feels neither safe nor guest-friendly. Overall, this stay has been a major letdown. As someone who works within the Marriott brand, I can say with certainty that this property does not represent what we strive for in guest experience. I hope Marriott Corporate addresses these issues promptly. Until then, I cannot recommend this location and would advise other travelers to consider alternative options in the area.

I liked the view very much!! Excellent customer service.

we booked the room in *******, as it was offering breakfast. But, the hotel gave us only "cold" breakfast, and said we had to pay more for "hot" breakfast items. So, this was completely unacceptable.