Adrian N
June 29, 2024
I just got kicked out of the room for doing a “late check out”. Called the front desk twice to ask if there was availability for late check out, it seems like the phone was not working because the front desk would reply and sounded pissed of the second time that I called, They called the room and spoke to the front desk asked about late check out , she said it was at 11 when I asked if we could pay extra to do late check out she said check out is at 11, packed my things on my way to do a check out and the front desk lady sent someone to take me out of the hotel????? What? What kind of service is this. Someone with experience would try to give you options but not the lady who was working on Saturday morning shift on June 29. The towels were yellowish and there was no body wash, hair dryer didnt work. I usually dont mind the little details but in this case I have to point out the faults in their regards.