Embassy Suites by Hilton El Paso

Can’t say enough good about this place. Comfortable, Clean, Friendly, Great breakfast, on and on. The manager Gabby is most helpful, thoughtful, and professional hotel manager we have ever come across. Her alone keeps us coming back to this hotel again and again.

This hotel stay was a surprise as my spouse took me to see Coldplay at Sun Bowl Stadium. I called the hotel the morning of our arrival to add my name and Hilton Honors number to the reservation. The agent on the phone said he wasn't comfortable doing that. Really? The front desk was super great and checked us in at 2pm. We didn't have to wait. We were given room 220, which is directly in front of elevators, but we didn't hear any noise. The breakfast was good the next morning and I especially enjoyed my tomato, mushroom and spinach omelette. Coffee was not as strong as I prefer, but it's free, so what's a guy to do. Ok, the not so good. They charge for parking. Not sure why. This isn't a downtown or super busy area. The bathroom is not great. The counter (located in the bedroom) is too low. The toilet and shower are in their own little room. The shower head was disgusting. It clearly needs to be replaced. I'm not sure anyone could get the hard water off it. The tile is cracked and moldy. Water was getting behind the tile so you know there will be issues later inside the wall. The shampoo (attached to the shower wall) was empty. The body wash (attached to the shower wall) was filled with conditioner. I sent a message to the front desk and asked for these to be refilled and for new towels. We left and went to the concert. Luckily, my wife had brought a small bottle of shampoo. When we returned, there were 2 new towels. But, the shampoo was still empty. Housekeeping did change the body wash. In the morning, I tried to make coffee in the room, but there was only 1 decaf coffee pod left for us. So we packed, went to breakfast and left the hotel. We paid $300.00 to stay one night. Not worth the aggravation. But it was for a concert, so I guess? I stay at a lot of Hiltons. In comparison to other Embassy Suites, I'd say I overpaid for not great service. I just wanted a place to sleep and be comfortable and shower. I did sleep, but I would expect a good sleep after standing in 104 degree weather in a stadium dancing for 7 hours.

My stay was worry free. Clean rooms and quiet. Easy check in and out

My family and I decided to do something different this year for Easter and each got a hotel. And I can say it was the best decision since the day was windy outside we decided to get a hotel instead and this hotel was perfect because it has an indoor pool. Walking in my first thought was this place is huge ! On the main floor they have an area with a bunch of tables and chairs. There is also a bar area and then the indoors pool and jacuzzi and right next to that is the gym area. I got room 410 I spent about $130 for one night. This is a pretty big suite with 2 queen size beds , a sofa that turns into a bed it also has a microwave, mini refrigerator, an iron and a hairdryer. There is also a big dresser which is very convenient if you are having a long stay. It also comes with a complementary breakfast which is from 6:30 to 9 we went around 7:30 it was great I built my own omelette that the cook Makes fast in front of you then on the side they have other options like waffles, potatoes, fruit, bagels, and more. The majority of the time we spent at the pool and jacuzzi it is opened till 12 at night the pool is a little cold so my younger children did not want to get in but they did enjoy being in the jacuzzi. There is everything you need here but if you do not want to eat the food here there is a Mexican restaurant walking distance that is very good also a IHOP. Overall this hotel was very wonderful and my family and I had such a great time here we will be coming back !

Staff is kind of rude

Awesome everything Great!