Embassy Suites by Hilton El Paso

This hotel stay was a surprise as my spouse took me to see Coldplay at Sun Bowl Stadium. I called the hotel the morning of our arrival to add my name and Hilton Honors number to the reservation. The agent on the phone said he wasn't comfortable doing that. Really? The front desk was super great and checked us in at 2pm. We didn't have to wait. We were given room 220, which is directly in front of elevators, but we didn't hear any noise. The breakfast was good the next morning and I especially enjoyed my tomato, mushroom and spinach omelette. Coffee was not as strong as I prefer, but it's free, so what's a guy to do. Ok, the not so good. They charge for parking. Not sure why. This isn't a downtown or super busy area. The bathroom is not great. The counter (located in the bedroom) is too low. The toilet and shower are in their own little room. The shower head was disgusting. It clearly needs to be replaced. I'm not sure anyone could get the hard water off it. The tile is cracked and moldy. Water was getting behind the tile so you know there will be issues later inside the wall. The shampoo (attached to the shower wall) was empty. The body wash (attached to the shower wall) was filled with conditioner. I sent a message to the front desk and asked for these to be refilled and for new towels. We left and went to the concert. Luckily, my wife had brought a small bottle of shampoo. When we returned, there were 2 new towels. But, the shampoo was still empty. Housekeeping did change the body wash. In the morning, I tried to make coffee in the room, but there was only 1 decaf coffee pod left for us. So we packed, went to breakfast and left the hotel. We paid $300.00 to stay one night. Not worth the aggravation. But it was for a concert, so I guess? I stay at a lot of Hiltons. In comparison to other Embassy Suites, I'd say I overpaid for not great service. I just wanted a place to sleep and be comfortable and shower. I did sleep, but I would expect a good sleep after standing in 104 degree weather in a stadium dancing for 7 hours.

Stayed here for several nights on a business trip. Hotel was nice and comfortable with a friendly and helpful staff, especially at the front desk. It is convenient to the airport and the front entrance puts you onto Gateway Blvd with easy access to I-10. The breakfast every morning is excellent by hotel standards with many options. The downsides were a very small gym and some of the slowest elevators I've ever seen, so if you are on a high floor be forewarned. Although you do get a view of the interior of the hotel on the ride up. I had a newly renovated room with a very nice view of the city. Bed was comfortable and room was very quiet. Would definitely consider staying here again during future trips to El Paso.

Nice stay.

Staff is kind of rude

Good