Holiday Inn Express & Suites El Paso I-10 East

The hotel's cleanliness, friendly staff, comfortable beds, and delicious breakfast receive consistent praise. Its prime location is also highly appreciated. Some guests note the fast and pleasant customer service.

Positives: The housekeeping in Room 418 did an excellent job, super clean. Easy parking. Clean lobby and common places. Fast check-in and check-out. Breakfast was great, good variety, fresh, with good balance of hot and cold foods. Clean and organized. When Room 311 was terrible, they moved me to another room, Room 418, and 418 was a good experience. Clean bedding, two full rolls of toilet paper, and two tea bags in the room. Negatives: Can be noisy because it's next to a major highway. The check-in staff did not provide info on breakfast time or instruction to the elevator; also provided incorrect info about location and type of the room (said it's not near the elevator when it's right across from the elevator; said it's standard room when it's an accessible room). Room 311 was horrible - full of issues such as broken toilet/couldn't flush, bathroom plug was shut, couldn't open. Room telephone did not work; A small peel along the edge of the wall, that needs to be sealed back. Loose carpet, posing a potential trip over danger if not careful. This hotel would have earned at least 4.0 rating with Room 418. But because of terrible Room 311, which is a 1.0 rating, although the hotel tried to fix it, but it's inconvenient and tiring to have to go through it while traveling and after a long day. Because of inconsistent room quality, I am hesitant to recommend this hotel.

Nice place near I-10 Little expensive but a nice comfortable hotel