Hotel Terranova

Hi there, I've just received a request for feedback and I was hoping I had the opportunity to help mproving your service. There is a lot of scope for improvement but luckily they are all easy fix. I am going to start from the "must change" going progressively to the "nice to have" 1. Mould around the bath and on the wall. This is unacceptable. It takes a bottle of Bleach and a bit of sealant to fix it 2. Nothing complementary other than two bottles of water. Your daily rate would justify a kettle, some tea bags and a couple of biscuits. It makes the customer feel welcome. 3. Furniture is battered 4. The bed for two is too small and the mattress uncomfortable. 5. Only 3 cushions. 6. The doors are not hotel doors. I'm sure there are some fire safety concerns and not compliance with regulation. 7. Breakfast could be improved. There are not vegetarian options for hot breakfast 8. Windows are not sound proof and I got woken up every night by people chatting when walking on the street. It is possibly the worst hotel I have ever been, but with some little changes it can be improved substantially

Stayed 4 nights at this hotel on a recent ski trip with friends. Hotel was centrally located and close to parking. We found our room was clean and comfortable with a good shower and bath . Breakfast was decent with a good choice. The little bar adjoining the hotel served decent food in fact much better than some of the rubbish in so called restaurants up in the town. I would stay here again.