Guest User
April 9, 2025
I liked the location: the hotel is within walking distance from the port with boats and streets with tourist places, cafes, restaurants, shops, while the hotel itself is quiet and nothing interferes with your rest. There is a wonderful bakery with fresh and delicious pastries and a laundry nearby. The Internet is quite stable both in the room and in the common area. Cold and hot drinking water, instant coffee, Lipton tea are available 24 hours a day. The staff is hospitable, friendly, tries to help and solve any issues that arise. They are ready to offer services for organizing tours, transfers and renting a scooter at an adequate price, which is not much different from agencies on the street. The biggest minus is the bathroom. The water pressure is very weak, especially in the mornings and evenings, apparently when a lot of people use the water, while the water heater only works when there is pressure, so you can take a hot shower either at lunchtime or late at night. The bathroom does not have an exhaust fan and smells of urinary stone, water drips from the toilet tank. The tap water is rusty, the staff themselves warn that you can't drink it and it's better to use bottled water for brushing your teeth.
There is no cleaning in the room and around the room - on the first night the cats gnawed the remains of some fish near our front door, no one cleaned up the bones for three days.
The photo showed a stove for cooking and a refrigerator in the room. It is strictly forbidden to use the stove for cooking. There is no refrigerator in the room, there is one in the common area, but if you leave your food there, there is a chance that it will be taken from there without your knowledge. One day we left a whole watermelon bought at the market to cool down, the next morning we saw that the staff was serving watermelon to other guests for breakfast, and then were surprised that they were serving them our watermelon. In response to the complaint, the workers quickly ran somewhere and brought a new fruit for compensation, but obviously less ripe and not cooled. Another day, we left a mussel dish in a sealed container in the refrigerator overnight to take for lunch on the way to Puerto Princesa. And we were very surprised when we found a clean container in a common area. The staff said that they gave our lunch to the cats because they thought the dish had spoiled, and no one agreed with us. As compensation, they offered an omelet and a pancake.
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