Lihim Resorts

All employees were courteous and attentive. Special mention to Richard, the handsome from Henri's. Very friendly and accomodatin. Thank you to all the staff. I will recommend Lihim Resorts to my friends and relatives. Hoping to come back again. See you soon.

Best experience! Lihim report was very accommodating and Ms. Ching and Mr. Neil helped us so much helping us book everything we wanted to do. The food at the resort was delicious and they made sure that everything was going according to plan. I highly recommend this resort.

We stayed for 4 days. Great reception upon arrival at the airport and at the resort. You are awarded a “Lihiam Butler” immediately that is always available to you. Just with a reach of a WhatsApp message you get what you need. The service is absolutely one of the best on all resorts that we have been. From the drivers, the cleaners, the restaurant staff, the butlers, everyone is amazing. Very good breakfast and we had lunch and dinner in the two restaurants of the resort. Don’t forget to see the sunset at Henri’s . We also had lunch at J83m a restaurant from the resort in the Valilla Beach.

We stayed at Lihim for 3 days and it was amazing! The property itself is beautiful and we had a 2 bedroom villa with our own veranda and patio that overlooked the ocean BUT hands down the staff is what made our stay memorable. Athena was the first one we met who welcomed us on a rainy day and did everything to ensure our check in was smooth. Our butlers Mars & Claudia were exceptional, they were always a WhatsApp message away for questions, requests and to ensure got what we needed. We already miss them because those couple days there with them they made things happen! AND all the drivers.. you’ll understand when you stay there but there are many hills and drivers will take you around the resort and into town and back. We enjoyed our stay!

Pluses • Nice spacious room, very comfy bed and pillows, smart tv, a bottle of complementary wine, bathroom with full amenities, strong water pressure • Masseuse at the spa gave a wonderful full body massage • Breakfast was good – full spread and different dishes every day • We were allowed to keep our room until 2pm as our flight was at 5pm Minuses • For a high-end resort, service is everything. Lihim advertises “bespoke” service with its butler service, but the overall level of service we received was mediocre at best. The butter/s assigned to us had no initiative, did not go out of his/her way to make sure everything was all right, was absent most of the time except to text us and to have us sign for bills, were not knowledgeable about the tours being offered by the hotel. (1) I asked whether we could move our return flight to an earlier flight, the butler just said he didn’t know if there were earlier flights. I asked him to find out, he never did. (2) We had to go online to find out details on the tour we were taking because he could not provide any information. (3)) We asked for a pickup from the town square at 8pm at 7:30pm. At 7:50pm, the butler confirmed the car was on its way. By 8:30m we were still waiting in the street and followed up once again. The car arrived at 8:45pm. Turns out the driver was never informed of the pickup by the butler when she confirmed to us that the car was on the way. No personal apology for the inconvenience caused to us at all. (4) Upon check-out, both butlers came to our room to have us pay the bill. No “hope you enjoyed your staff, thank you for coming, hope you can come back”. One accompanied us to the airport, on bringing down our bags from the car, didn’t even offer to help us with our bags. He said bye, and got back in the car. (3) We did not see or speak to any general manager while in the resort. I don’t know if there was even on one on site. • The ala carte lunch we ordered at Gana upon arrival while our room was still being cleaned was pretty bad. After that, except for breakfast which was included in the package and which was good), we would eat in the restaurants in El Nido town square each evening and had yummy, tasty food at different restaurants at better prices (even if it meant being charged P1000 for the round-trip transfers). On our last day, we tried the higher-end Henri restaurant. Quality was better than Gana but we still preferred eating in El Nido town given the better choice of food outside the resort. • The “bespoke” tours offered by the resort are basic and overpriced for what you get. We did the Hapag and Cadlao tours – except for the use of speedboats instead of outrigger bancas, both could have been run by any tour operator in town, lacking in any differentiated service or experience given the premium price charges. Towels and cold bottled water were provided but that’s a bare minimum for the price they charge. It would have cost next to nothing to have a basket fille