Hotel Heritage El Monte Los Angeles

Ok just hotel tonight

Horrible experience. This has been the worst experience I have ever experienced. Room was smelly, extremely dirty, beds where lumpy and front desk was extremely rude. Git switched to a different room and it was the same thing as the 1st. Too much dust all over the room. Dirt /dust on the headboard,the phone, night stand and just simply every piece of furniture inside the room was full of dirt, same thing with under the bed. My mother has an eye infection due to all the dust/dirt the fell on her. I couldn't breath and kept getting asthma attacks. Customer service reached out to the hotel but the hotel would never respond. The phone lines are off. As well as the pictures that are shown are nothing like the rooms. The receptionist told me if I wanted another room I was going to have to pay 60 $ more per night Was talking about more than 200 a night thay insane for a dirty room. Never coming back and will never refer anyone to this "hotel."

Upon arrival there was already police presence in the area when I went to go check and the manager told me to come back in 10 to 15 minutes even though he was there. When I did go back he gave me a hard time about my parking pass and was very rude. When I got to my room there were several holes in the wall and the room was on Kent. I knew that I did not want to stay two nights in this hotel so I attempted to contact ******* knowing the property manager would be unwilling to give me a refund for the second night, and upon speaking to the ******* travel agent, he also made her wait 10 to 15 minutes to call back, hotel seemed very understaffed. When she did call back she was told she was met with resistance as far as giving me a partial refund for trying to cancel the second night so I was stuck there for two nights. At about three in the morning there was a loud argument between two men one threatening death to the other. I was extremely scared and decided not to spend the second night. When I woke up the parking lot was full and they were cars blocking other cars due to their inorganization and poor management. I also failed to mention that when I asked the cleaning ladies where the pool was they didn’t even look my direction and told me to go to the front desk just overall horrible experience rude staff and poor management. I do not recommend. I believe the manager or whom ever he was could’ve been more accommodating and not force people to stay in his hotel when he had plenty and ample time to have the room rebooked.

Very noisy, heard traffic all night. After checking out they still hold an extra $150.00 above the $120.00 bill. The TV had only 1 station and you can’t change the channels. Tried 3 remotes from other rooms. NO Coffee and NO Breakfast available asked the clerk at checkout and she said nothing. Really they are false advertising for this entire stay. We were staying for a funeral so this just made it worse.