NickiG
August 28, 2024
Mixed feelings on our stay and Pungwe - we have been on many safaris and Pungwe delivered on some points (the camp set up) but failed on others (hosting and guiding). + the camp is great, very low key, no electricity/wifi as advertised and just what we wanted (kids not so impressed!) + tents simple but comfortable beds, plenty of hot water for showers also + breakfasts/brunches were really great + lovely chat with the host during the first brunch, engaged with our girls nicely + the kitchen ladies were super friendly, made a cake for our youngest even though we said it wasn't her actually birthday (trip was her 10th birthday trip, however!) + the Manyeleti is a good reserve, too many vehicles at some points yet the last 2 drives we barely saw anyone else and had some good animal encounters - the complete lack of welcome or warmth on arrival. We were a little behind schedule so I think the guide Never was stressed to get the afternoon drive going for the other 3 visitors, which is fair enough, but we barely got a hello, just a 'we need to get going quickly'. No welcome, no welcome drink, no introductions, not shown around - lack of hosting and genuine personal touch. Following on from the above, apart from the camp host joining for the one brunch there was no host present, a lack of warmth and personality within camp. Usually you have your guide and camp host - and that seems to be the case usually reading the reviews of Pungwe - but this time Never was both and didn't fulfil either role particularly well, he was not really very engaging nor enthusiastic - the guiding was lacking in enthusiasm and motivation, felt like he was going through the motions. Not impressed with his driving also, disturbing resting animals a couple of times by getting too close and driving aggressively at a slightly moody elephant that ran off in distress, definitely unnecessary and unsettling. We had very high hopes of Pungwe and some of them were met, but ultimately we were disappointed by the lack of warmth and missing personal touch.