Mist Hotel & Spa

The rooms are spacious, clean, and comfortable with super comfortable beds. Guests praise the hotel's exceptional location for its fantastic view, making it ideal for travelers.

Mist Hotel in Ehden, Lebanon, presents an interesting dichotomy. The room was spacious and clean, and the rate was akin to a 4-star hotel in Geneva, a comparison that feels out of place considering the differences in location and the service provided. A disappointing note was the extra charge of USD 1.6 for each additional small bottle of water beyond the two complimentary ones. Especially when a 10L gallon of the same brand costs just USD 2, this fee feels unnecessary and contradicts the hospitable spirit of a 5-star hotel. It’s a matter of principle, not value. The breakfast experience was lackluster, with a limited selection and slow refilling of dishes. One particular incident that struck me was the discovery of a piece of bread that was hard and stale. When brought to the waiter’s attention, he admitted it was from a batch delivered three days prior. On a brighter note, the pool, sunset bar, and outdoor coffee shop were wonderful, providing serene spots for relaxation. The staff were generally professional, helpful, and welcoming. However, the smelly elevator floor indicated a lapse in cleanliness, likely due to an old or improperly dried cleaning mop. In summary, while Mist Hotel possesses some attractive features, it falls short in certain areas which need improvement to genuinely align with its 5-star rating.

We've been at MIST HOTEL & SPA 3 times in the past couple of years, and it was our Favorite Hotel in the North area… But our last visit on 22-23 December was a totally different experience! To start with the price, the rate per a standard room was $200, which is kind of fair for a 5 stars hotel where you expect to be well treated. BUT: - The Hotel was freezing cold in the lobby and halls. The poor employee at the lobby was using an electric heater on her feet to stay warm! - The room had an air heating system that does not reach the toilet, and you can't even control it from your room. - We had already booked an Aromatic Massage in Serenity SPA at the hotel. Of course, they also used an electric heater in the SPA room (the heater was installed on my left side – My right side and feet stayed cold during the “relaxing” aromatic massage), and imagine leaving the SPA area after a fair massage to go through the cold halls to reach your room. It’s like running for your life in Antarctica. - The employees were really nice and tried to help us in every single way, but that was a management decision not to heat the whole place since there's not enough bookings. Well, that's not our problem as clients! We paid the exact same amount we did the previous 3 times, and we expected the same service quality! - Also, some of the Breakfast items were unavailable (For example, they used to make pancakes - now they don’t). To sum it up, Warwick hotels should not accept such quality for a 5 stars hotel. We're never visiting again, neither our family nor any of our friends! Think twice before booking, especially during the winter.