pollyseaweed
October 2, 2023
Super bad experience! It is a private family workshop mode. The boss has a very bad attitude. He does not accept any communication at all and handles problems with cold violence. Due to weather reasons, the road was temporarily closed. The only way to the hotel was blocked by the police. The hotel could not be reached due to force majeure. Ctrip also said that similar situations can be negotiated for a full refund. After many negotiations with the store, I showed 200% sincerity and hoped to negotiate a solution, even if I deducted part of the room fee, but the store's attitude was always bad, and even in the end I didn't answer the phone at all, and directly deducted more than 2,000 yuan a night. The actual check-in experience is really unbearable, but this kind of store may not be much better. I hope that friends who want to choose this one will be cautious! Iceland has changeable weather and a vast land with few people. The evil of human nature will only make your journey feel extremely cold.
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