Holiday Inn Express & Suites Edson

Great service and fast check in

The beds were like sleeping on plywood, the breakfast was terrible. I wouldn’t stay here again. The staff let someone else with the same last name as me cancel my reservation without even calling me or asking me about it. I had to get them to put the room back in my name, thank goodness they weren’t full and I still got the room I reserved. I would not recommend this hotel Over priced for what you get

No complaints except that we had booked this hotel as it had a water slide. Water slide was not in use while we were there and they no longer have a hot tub.

Bed is comfy Could use a hot tub. The pool os great but the water slide is only on from 6pm to 10pm. Be nice if it was on all day. And other then the loud kids and parents from their hockey tournament party on the 3rd floor. The rest was great. They partied well into 2am. The bed was comfy. One of the best beds yet

We stayed there this past weekend for a hockey tournament and had a horrible sleep each night due to the radiator being extremely loud. It pumped out heat until it reached the desired temperature then it felt like the A/C kicked in as it blew cold air. The unit was extremely loud and in need of maintenance. It wasn't just a consistent white noise sound. It kicked on and off and grumbled and clanged on top of the sound of the fan. I got up in the middle of the night and turned the unit to off and it still kicked in on and off all night. When I complained to the front desk the next morning (6:30 am) he asked why I didn't call for maintenance in the middle of the night. I said we were not wanting someone to come to our room in the middle of the night and my son was able to sleep through it. I asked to speak to a manager as we paid $180/night (which they claimed was a group rate) and I felt that we should be entitled to some sort of discount since we had such a horrible sleep both nights. He said there was no manager available and they did not have any business cards to hand out for me to contact them. The rooms are old/dated and in need of maintenance. If I had paid a reasonable amount per night I may not have been so upset but for $180/night you expect a minimum level of comfort. The rooms were clean though and the breakfast was good, but the hotel is very loud. We just stayed at a Hilton Garden Inn in Calgary two weeks prior for $130/night and it was way nicer. I tried to add videos but trip advisor only allows for photos.