Marriott St. Louis Airport

very cleaning

This is one of the worst hotel experiences we’ve ever had. After friends staying in the hotel found black mold all inside both of their comforters, we discovered the same in ours. Asked the front desk for replacements and they never arrived. Saw multiple rooms with their comforters in the hallway and a fellow disappointed traveler holding his in line at the front desk. So this is something the hotel knows about but chooses to tolerate. Add in a smoky smelling room, a cramped bathroom, a toilet that doesn’t flush, a bathtub that drains slowly, and a dated overall appearance and you have yourself quite an experience. Take a pass on this place.

You are better off paying for a cheap motel. Pathetic service. Should have known something was up when it required your hotel keycard to go into the elevators. 1) housekeeping barged into the room 4 hours before checkout without knocking. 2) staff is openly rude and disinterested. Attempted to get early check in and received a flat “no.” 3) Attempted to get room service and they didn’t answer after three calls the night we got there. In the morning, tried again, and straight up said they’re not doing room service this morning. “You gotta come down and order.” 3) parking is not included. $16 a night. 4) nonsensically overpriced for what they provide. 5) man/child at the desk was too busy talking about how he stayed up until 8:00 a.m. and did got only four hours of sleep because of his “streaming job” (it was for Batman ) to even give a receipt or tell us the amount that would be a security for incidentals on the room.

I've stayed here many times over the last few years and continue to have a relaxing and pleasant stay, with no issues. This consistency is the mark of a well-run hotel. Very friendly and professional staff, in all areas. I've stayed here many times and never been disappointed. Don't let the outdated exterior fool you. The interior areas and rooms are nicely updated. I'll be staying here again.