Candlewood Suites West Edmonton - Mall Area

We had an amazing stay at this hotel! The front desk staff were very friendly and welcoming, and the hotel itself was exceptionally clean. However, there were a couple of downsides to our experience. The pool was quite small and shared with the hotel next door, so it got really crowded over the weekend. Unfortunately, this made it difficult for the kids to enjoy their swim, especially after a long day out when they were looking forward to unwinding before bedtime. Another issue was the slow WiFi, which made it frustrating when trying to stream a movie at night—it kept buffering. That being said, the overall experience was great. The cleanliness and hospitality stood out, and we would definitely consider coming back during the slow season when we might have a better chance to enjoy the pool and improved WiFi.

Always wonderful customer service, the rooms are clean and the beds are comfortable.

Amazing front desk staff always willing to help witha smile

Comfortable stay, great amenities, amazing service! Left my AirPods there and they were able to find them and get them back to me!!

My family stayed at this property for 16 nights while our house was repaired. Since our kids were older we had two rooms, a King Suite and a two Queen room. For the tourist this is a quick drive to West Edmonton Mall. Behind the hotel is a WalMart (handy for filling the fridge) and several fast food options that are all within walking distance. The hotel does have underground parking that has a 6.5' clearance. The good; The staff are very friendly. Even the housekeeping staff who don't speak English well always had a smile on their face as you tried to request extra trash bags if you ran into them on their rounds. The rooms were spacious and comfortable, especially the bed. I've slept in hotels that charged triple and didn't have beds this comfortable. The shades blocked out the early/late sun (for summer stays), and the day blinds allowed for natural light while maintaining privacy. The bathroom was a good size with a nice walk-in shower. Toiletries are provided in a locked, wall-mounted dispenser. Environmentally friendly, without worrying about a previous guest's misuse of the product. There are free washer and dryer units that have timers on them. For a $150 fee we were able to bring our Staffy. The "not the best"; The work desk is built over the AC unit. It keeps the main room cool but many times I had to shut it down because my legs were freezing. There's no light in the dining area. Even turning on the LR and kitchen lights it was still dark even at 6 pm. The shower could use a wand. The pressure was good but the head only moved so much. Finally, the main entrance has a little "patio" section that contains two grills. This is also where people go to enjoy the outdoor temps while consuming alcohol and smoking both cigarettes and "natural" herbs. Not a great look for the entrance to a family property. One of the groups got a bit too noisy at 2 am.