Red Roof Inn Edison

Positive Experience I stayed at the Red Roof Inn for a weekend getaway and was pleasantly surprised! The room was clean, the bed was comfortable, and the staff at the desk Ms Martha was very friendly. It’s a no-frills place, but perfect if you’re looking for something affordable. I’ll definitely stay here again!

I have stayed here several times, but today (8/30/24) was the last stay. I will start with the rooms before I go into just how rude and unprofessional Tracy and younger guy who were in the front when I arrived. The first room…. By the time I got all of my stuff to the room and unpacked it and got in the shower, I found 3 roaches. Called the front desk to let Tracy know and he said it was too late to get a refund, I had 15 minutes to meet the roaches and decide if we get along or not. He switched to me another room, and when I tried to enter the room, I interrupted a young lady and her gentleman company after Tracy double booked that room. Then Tracy put me in the 3rd and final room, as soon as I opened the door, there were roaches on the fridge and table top. I went to the front office to end my stay and Tracy was out checking to see if the second room was actually occupied, so I waited in the front lobby for him, while waiting there was an unattended child roaming around the front and no adults anywhere. While Tracy was walking back to the office and complaining out loud about me wanting different rooms, so loud that my husband heard him. Tracy never went over any cancellation policy with me regarding cockroaches in the rooms, when I ended my stay and checked out, I never received anything stating I was leaving, I was told their policy is a manager has to approve a refund if I leave early. I can’t get a refund so now I have to end my vacation the day I arrive due to lack of cleaning and preventative measures. When I first arrived to check in, Tracy and a younger guy were in a conversation, I waited until Tracy asked me how he could help me, when I said I was checking in, Tracy and the guy went back to talking for a couple of minutes. While Tracy was making copies he was getting very impatient with the other guy and started mumbling under his breath while telling me to "sign here". I had asked if there were any ground floor rooms available, Tracy told me no, there were none available, I said none at all? Tracy said “I said no”, after the 2nd room having people in it, Tracy checked a lady into a room on the ground floor while I was waiting to get a different room, so I asked him again about a room on the ground floor, he was very rude about telling me it was a non smoking room and that I was booked for a smoking room. I just wanted a room not occupied by bugs or people. Then after leaving the 3rd room, 6 half naked females in the parking lot yelling at other guests including myself for parking by their room, and a random child running around the property and nobody watching it. From April 2024 to August 2024 this location has become a sad place to be. Please don’t bring your children to this dwelling. I have to wait until Saturday Morning (8/31/24) to talk to a manager? That sounds fishy. Update: as of 9/11/24 I still have not heard from the manager or anyone from Red Roof Inn.

I thoroughly enjoyed my stay at this hotel. What truly set this hotel apart, however, was the exceptional service provided by the attentive and friendly staff. Martha at the front desk went above and beyond to make our stay enjoyable. Efficiency and professionalism.

I went to that hotel in April 2024 the front desk Leslie give me a good service she help me with a room non smoking with two best in a really good price she create me membership that you don’t have to pay nothing for that. When I went to the room was really clean and smell good I really recommend to go to that hotel.

We walked in because we saw the advertisement in the road and The room was very nice and clean ✨✨✨ and the customer service perfect Ms Martha very professional and friendly!!!! We only stayed a weekend and have no complaints from the hotel! I will recommend to my family and friends !

This hotel provided me with everything I needed for a restful night's sleep during my cross-country road trip. The room was clean and well-appointed, and the bed was surprisingly comfortable. The location was convenient, with easy access to the highway and nearby restaurants. Martha at the front desk was friendly and accommodating. I would definitely stay here again on my next journey!

What a wonderful spot! Very good location, all highways 🛣️ close by this place, there are also too many places to go! We called first to make a reservation and Martha was very sweet and attentive with us and the rooms were clean and comfortable, two beds 🛌 wonderful for our family, excellent customer service! We will come back soon!