3-Star Hotels in Ebensee

The room was great and storage + charging for our bicycles was very convenient. As noted above the reception lady Gerda Leitner was Outstanding!! She was my Austrian Angel on getting care for my injured hand. She ”pegged the meter” on service above and beyond the call of duty. We highly recommend this hotel and their outstanding staff.

I booked an apartment for five people (this apartment can fit up to 12 people) for 2 nights. I then received an email that the number of guests is one. That was weird because the minimum number of guests for the apartment is five as you can see in the attached photo. Upon arrival after hours at around 6 PM, there was no one at the check-in desk. Our key was placed at the check-in desk and our last name was written next to the room number. That room had two twin beds stuck to each other. It was tiny and very different than the apartment that I booked online using ***********. I tried calling the number that they had and when I did I heard a vibration of a cell phone at the check-in desk. I tried contacting *********** and they recommended I speak to the property directly and when I stated that I couldn't get a hold of them they asked me to email *********** and that they would get a response to me in 24 hours. Eventually they did respond saying that the property has been contacted but they did not hear anything back from them, so basically *********** was useless. In the meantime, I had to go next-door to ask for help. The lady next-door called one of the housekeeping ladies who then came down and tried helping us. She then called the man who came and gave us the apartment. That man did not even smile or apologize to us. The apartment was decent, and spacious, however the beds were too soft. It had a nice terrace. There were two bathrooms in the apartments one was a good size and the other was tiny. There is no air conditioner, as many other hotels in Europe. There is no elevator the stairs leading up to the apartments are pretty steep. The breakfast was decent. Parking is offsite and there's about a five minute walk. The town is small but pretty. Overall the stay was pleasant, however the check in experience and the incorrect room and no one at the check-in desk was very unpleasant. At check out, there was another lady who seems to be more involved and had a smile on her face and apologized for the experience we had.