Best Western Ebbw Vale

Stayed here for a nights ,Nice copy beds and all very clean. Breakfast up to standard . Staff were spot on veg helpful ,polite and made you feel welcome. Special Thank you to Dan nothing was too much trouble even when he was pretty busy on his own ,very friendly too. Also to the lovely Sue so friendly and helpful . Thank you both. Will definitely stay here again.

Staff lovely throughout our 3 day joint birthday stay, up from S Devon. However, a room upgrade to number 34 OK size wise, standard of finish very poor. Bed comfy but ill fitting sheet straight on to mattress. Chamber Maid woke us on morning one as Reception had not checked us in properly. Had to get room card unblocked twice, maddening. Breakfast initially absent & then undercooked and or cold, quality poor, only risked it once. Non cooked alternatives very poor, no fruit juice. Area around hotel residential but can be noisy, car park small. Very, very surprised 'Best Western' allow this in any shape or form, damages the brand. Just about tolerable but surprisingly disappointed. Area around the Brecons, friendly and glorious.

The room was very clean, a bit rough around the edges but comfy enough. The staff were all very friendly. The rooms have thin walls so could hear people next door but I am deep sleeper so slept very well. Would come back if in the area.

Pretty basic experience - shower not working, luke warm at best, feedback was that when everyone uses it that’s what happen.Not true really as we were not using it at peak time. This should not make a difference and Not the best from a customer point of view when you have come back from a trek soaking wet and the shower is awful.

First off, the staff are incredible, really nice and really helpful.. for the most part. About 11pm someone had set the fire alarm off just as we were dozing off. We quickly got up and rushed to the door only to be greeted by our neighbour for the night saying it was someone’s shower? No member of staff to be seen, not even a courtesy knock to say it was only a shower. The carpark has very little parking, on the plus side one of the workers offered to move her vehicle for me to park (it was a corsa I think, I can’t remember her name but she was really nice) then we popped out and I unfortunately lost the space so had to park in a public carpark over the road. Not sure how I felt about that. The bedroom isn’t the biggest but for 70 odd pound I didn’t expect it to be. The room was a little run down but nothing major. We did have a loud pulsing noise for a lot of the night, we assumed there was a club nearby but we weren’t too sure. It did impact our sleep though. We woke up the next morning and left relatively quick. I wouldn’t rush to come back but maybe one day.