Premier Inn Southampton Airport

I checked in at 3pm and the air conditioner did not work it was like a warm hairdryer. The temperature was 28c inside the room it was very hot a heat wave that day. I went down stairs and the reception was empty. I had to wait for 15 mins then some one called raman eventually turned up and was uninterested to say the least. She told me that it could be controlled from behind the bar or something like that but that is not true. I had to ask again 3 hours later this time she got some boy to come out from behind the bar to claim he had a control of all the air conditioners in the hotel. Why the lies, after emailing trip .com they admitted the AC was faulty and I moved to another room. It was trip.com who helped me not the disinterested staff why didnt they move me the first time. Not impressed.

good，I am satisfied at this hotel.

Good for transit near airport

Exactly what you'd expect. Functional, comfortable, good location for airport and train station, and reasonable price.

During my recent stay at Premier Inn, I was really impressed by the level of service, especially from a team member named Sifat. Although he wasn’t on check-in duty, he was working in the restaurant area—and doing just about everything! From taking care of drinks and clearing plates to keeping tables clean and helping guests with a smile, Sifat was clearly going above and beyond. It’s rare to see someone manage so many tasks at once and still be so calm, polite, and attentive. He made the restaurant space feel welcoming and well-organised, even during busy periods. His hardworking nature and positive attitude truly stood out. The room and overall stay were comfortable and as expected from Premier Inn, but Sifat’s effort really made the experience more enjoyable. Staff like him are a credit to the brand. Would definitely stay again—and hope to see Sifat still working his magic!

Not the best premier Inn I've stayed at , obviously had a service problem with the food , cause lots of items missing off the list for breakfast & dinner. Toilet didn't flush properly, I stayed there for 3 nights. Receptionist spoke like she was going through the script, no empathy. Only positive was the location