Best Western Eastland

The room had an odor to it the carpet smelt of mold the AC unit was leaking the walls were not painted by a professional it was very obvious the bathroom fixtures had red rust around the rim of the drain and clearly needed to be resurfaced. The towels had stains on them.

Biggest cockroaches I’ve ever seen. At least the size of a full-grown man’s big toe. One was even in the toilet when we lifted the lid. Took two flushes to get it down which brings me to the toilet which wouldn’t flush until I fixed it. Sprayed the whole bathroom and me in the process. Several other smaller bugs were also in the bathroom. Those only took one flush. There was no shampoo in the shower. There were white crumbs below the curtains by the air conditioner. We didn’t arrive until midnight and were exhausted so we didn’t feel like finding other accommodations. We killed all the bugs except one which disappeared and we couldn’t locate it “slept” in our clothes and hit the road as soon as we were able that morning. Obviously skipped breakfast. The lobby was deceiving. Appeared to be quite clean. We reported the problems and did receive an apology. Check-in date was 06-18-2025.

Wonderful customer service, all employees were friendly and offered assistance and help, encouraging any request. Pet friendly and offers close accessibility to Walmart and restaurants. Excellent Breakfast with options to suit dietary needs. Will return in the future.

The room I was given smelled horrible. When asked about the smell they said a guest with a pet stayed in the room last night. I asked to switch rooms. The receptionist called the manager and I overheard the manager ask if I was a member, when they said no, they said I had to stay in the room, even though they had 7 empty rooms….after speaking to ******* they were able to switch rooms. The new room however, had a running and very noisy toilet. But at least it didn’t smell of stinky animals.

Good property and good location for our needs.

The stay was great. The staff couldn't have been better. I arrived in the wee hours of the morning & they were friendly & helpful. Toni made check in a breeze & even texted me when I said I was going to be late to make sure I was OK. The hotel was extremely clean, breakfast was good, beds comfortable. Great stay!