TourPlanner
October 21, 2023
A family of 3 made a reservation for a king bed and 1 sofa bed.
Basically, if you make a reservation by specifying the number of people, setting up a sofa bed is a basic requirement for a hotelier.
The unfriendly black receptionist's guidance, telling us to look for the room and take care of it, was really insincere.
I had no choice but to make a reservation because the nearby hotels were fully booked, but this is a hotel I don't want to visit again.
Fortunately, I was able to receive a blanket with the help of the Trip Customer Center staff. ㅜㅜ
We would like to thank the Trip Customer Center staff for their assistance.
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