Mercure Karawang

The service is good, the hotel is clean. Definitely great, next time I'll check in again, hihi

clean, friendly staff, varied food, can check out late

Breakfast is rich

The second time we stayed here, the last experience of the hotel condition was very different from the first time we stayed. Especially the room had a lot to fix. The bathroom had some black spots on the walls, no face towels were provided. There were some parts of the parquet floor that were loose. There were also visible cracks on the table. For the pool, it was a bit difficult to contact the pool attendant, because we were probably staying on a weekday to Monday, so there were no attendants on standby at the pool. The mattress also felt like it had sunk, especially on the middle edge. The plus was that we could request a free birthday slice cake and the hotel location was very strategic, easy to reach, because it was in the heart of Karawang and we were just walking to the mall. Oh yes, the last thing was that the refrigerator was not cold, reported to the hotel and it was immediately replaced with another refrigerator, without checking the previous refrigerator that was not cold. Work was being done at the reception, so during the check-in process it was interspersed with the sound of duk dak duk dak. Overall, Mercure Karawang is just standard, all the staff are friendly.