The Grand Silk Route

Below expectation. There was vide variations in prices. After booking directly through Hotel when i incidently checked the prices after 15 days. prices were dropped by atleast 50%. Pros 1. Near to MG Raod 2. Good views from rooms Cons 1. Service not upto mark even no telephone is there, mobile has be used for reaching them for food, Housekeeping etc. 2.No intent of serving the guest 3. Buffet Breakfast is just basic 4. No lift Our room was on third Floor

Really good hotel neat and clean.Good location near to MG Marg free parking facility with a very welcoming gestures of staff.i specially wants to thanks mr Prajol for helping me during my stay.rooms are neat and clean with balcony food is so tasty feels like home.really appropriate thank you. Highly recommended property at gangtok.

This medium-size hotel is situated on a narrow, steep and tight curve of a lane. The Reception is very much cold and unhelpful. It can offer no cars or tourist information. The standard rooms are small and cramped and in a separate wing with no reception desk. No power all night and no complimentary tea or water bottle on arrival. Premium rooms too are small. Food is simple but expensive. M.G. Market is at least 200 mt. above and very difficult to reach by the steep road where no taxis want to go because of the one way traffic rules. Certainly not suitable for families and couples. I also stayed in a different hotel close by and it was so much better.

In this review, I will not only share what I found wrong with this hotel, but also the behavior of the hotel's manager who called me after I reviewed the property on the booking site. I had earlier stayed at another Muscatel hotel in Gangtok (Bellevue), faced the same issues there, and moved here later. I had a non-refundable booking, no choice except losing all my booking money. (I have reviewed Muscatel Bellevue also on TripAdvisor.) The problem is the policy of the Muscatel group, of not changing bed linen when their guests check out. Instead, they make the next guests use the same old and dirty bed linen (unless someone complains). Since I knew the problem from Muscatel Bellevue, the first thing I did after getting a room at Grand Silk Route was to inspect the bed linen. It was used and dirty as expected, with strands of hair on the sheet and stains, etc. I called the front office, after which someone came to the room and after seeing hair and other dirt on the bedsheet, called the housekeeping staff. Now I had a bed with fresh sheets, but the room was very noisy due to some hammer work going on in the same or the next building. Next day they changed the room and I moved to another side of the hotel where again I found a bed with dirty and used bed linen. Again I called the front office, and they got the linen changed. It was proved, undoubtedly. They never changed the bed linen unless someone complained. I wrote this issue in my review of the hotel on the booking site, after which a person from the hotel called, saying he managed the hotel (phone number ending with 88337.) His tone was really offensive in which he said the following: 1. He said if I was so particular about a clean bed, then I should book a 5-star hotel. What he meant was that if someone is paying INR 2500 per night for a hotel room in Gangtok, then they deserve only dirty and previously used bed linen. 2. He then said because the bed linen was changed after I complained, my review was unjustified. He did not bother explaining why they do not change bed linen when the guests check out. 3. Furthermore, he was upset about the review, and not about their own policy of providing dirty bed linen. Since his shouting did not seem to end, I told him I was going to end the call, at which point, I heard him use some curse words (not in Hindi or English). I promptly disconnected the call. Before this Muscatel experience, I had a very high opinion of Sikkim. Now I am uncertain if I want to visit that state again.