Budgetel Chattanooga

Most horrific experience i have ever had and the most ignorant people i have met. I am a business owner and a 4 time customer service excellence award winner and this place is a sinking ship if they continue to treat people the way i was treated. Also this place was advertised as pet friendly on ******* and after 11 hours of driving with 2 large dogs and a cat, we checked in and 10 mins later we were evicted because she said there was a no pet rule, i explained it said it was on ******* and she then replied to not get up in her face, to get my animals and my crap and get the heck out.(this is a tined down version as i cant post profanity)Refused to refund me any money, said it was not her problem and i shouldn't have booked with *******. ******* also refused to refund my money. My husband and i relocated 3000 miles across the u.s to canada and we were on the road for almost 2 weeks, stayed in many budget/pet friendly hotels and all of our other experiences were great. Avoid this place at all cost!!

Satisfied Clean and comfortable

Everyone I met at the desk was polite and helpful. A lot of construction going on, on the property & in the area, so it was a mess. No ice at present, very inconvenient for a traveler. Nice people, just a rough time for them.

Jason, General Manager, is the ultimate professional!

Nothing at all worst hotel experience I've ever had. Unprofessional no management at all housekeepers entering room unannounced without permission. No cable nothing works nothing but problems from the staff who are completely out of line. Never will I stay her or recommend anyone to be ripped off by this awful place.

We got there at 9 pm to a very armed security guard and locking barbwire fences. That said you could only have visitors from 9 am-7pm. I am not going to stay somewhere where I am treated like a prison. I drove off, and found another room. Very unsafe feeling