Anonymous User
August 31, 2024
The room facilities of this hotel are old, the curtains have long holes, the bathroom is very small, and it is a bathtub instead of a shower room. You have to step in to take a shower, and the shower curtain is old and has been snagging. The service is very average. The hotel that costs more than 2,000 yuan per night does not default to cleaning the room every day. Guests need to specifically request it to be cleaned every day. One day, they even said that the waiter was sick and no one cleaned it, so they didn’t come to clean it... Many channels on the TV in the room can’t be adjusted. The hotel also does not have room service, which is inconvenient for late guests... But Ctrip’s customer service staff is very good, constantly communicating with the hotel and helping us get some compensation.
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