robyem12
September 17, 2023
So upon arriving at the hotel, I was told that I would be charged 25 dollars for checking in 20 minutes early, so I decided to wait the 20 minutes. Then when I did get checked in, the lady at the desk was not friendly. Her spill seems so pre rehearsed, that it seems condescending. There was no mention of the resort fee of 5.60 per day and there was definitely no water offered either on checkin or daily since I was there for 5 days. On the 3rd day of no room cleaning, I asked for clean towels and the lady at the desk asked me if I wanted to wait for them after I already asked her to deliver them to my room. I got them already shoved onto the towel rack in disarray. The room was clean for that was all that was good about this hotel. Not enough handicap parking at all. Every night after visiting family, I had to walk from the far right side of the building. Luckily, I had a cane. This hotel does not have a pool although there is plenty of space to build one. No spa services. The bar was closed more than open. No resort here but resort prices. I wished I would have stayed at the Hampton inn right on the side of this place. Oh… and the Landry room was not available and no dry cleaning services either!! I’m not staying at a suppose to be 2 star hotel for a 4 star hotel price. Go to the Hampton— I’ll make sure that I go there instead of this place and yes they have plenty of handicap parking right by their doors!!