Red Roof Inn Lancaster - Strasburg

We stayed here 2 nights for the convention. The room seemed fine enough. The first night went off without a hitch. We came back late the 2nd night, and our door wouldn't open. While we were trying to figure it out, the PERSON INSIDE OUR ROOM SAID THEY WERE TRYING TO SLEEP!!! We went downstairs to the night manager and the first thing he tried to tell me was it wasn't our room. After making him verify the paperwork and check our room keys, he admitted there must have been a mistake and we would have to wait until the morning manager arrived. We asked where were our things, and all he would say is they must have been removed when the room was cleaned but was belligerent with us when we said we needed it now for my roommate's HEART MEDICATION!!! We were given a temp room with none of our stuff and waited until morning. In the 10 minutes of waiting for the day manager to arrive, the night manager was belligerent with us again for being frustrated and discussing our options if our items were missing. The day manager was helpful when he arrived. Apparently, the people in our room were insistent that our room was there's. The staff conceded and opened the door for them. Upon entering the room, the staff asked if our items in the room belonged to these newcomers. Thankfully, they said no, so the staff BAGGED IT ALL UP and cleaned the room for them. Some particularly frustrating notes with all of this. Our stuff was within 40 feet of us during the entire time we were arguing with the night manager. What would have happened if the new renters had said, yes that is our stuff? What would have happened if the newcomers had not dead bolted the lock and we just walked in at 2AM in the morning on them sleeping? What if my roommate had had an incident with his heart? We got a full refund, but only 98% of our stuff back. A jug of water and mouthwash were never recovered. No matter how tempting the price tag on this place may look, never ever go here. It is not worth it.

The woman at the desk was very sweet and went out of her way to accommodate us. Her boss was rude and dismissive. Our room was very clean. But the whole place is beat up. Bathroom was clean but had no grab bars in the tub.

Dont waste time Ignorant employees not all just most. my room without power for the last 18 hours with no offer to change room temporarily get another room at a discounted rate. Not even an extension cord from another room. Waiting on electrican they say. After 12 hours of no power contact corprate. Now being told to leave cuz in email to corprate i said "the in(dian) run places are trash anymore" apparently that hurts theyre feelings. Pool does not work but brand new washer works great. Room needed deep cleaned but given the place i wasnt expecting much on that end. Only get one key card and have to pay for more if u want it. Yes i am putting this while still angery