Soudersburg Inn & Suites Lancaster

Room was clean and spacious. Staff were very nice.

Ok, but… Service was fabulous, but a few issues 1. There was blood on toilet lid and sheets. 2. Answer to my tweeting smoke alarm was to remove the battery. They really try to keep a clean and safe place but need a management review of what employees are doing.

Property is in good condition, rooms are in also clean and smells good however only one inch soap for 2 adults and 2 kids and only 2 towels? ahhh no. other then that its all good.

Besides for a couple of things that needs fixed the property is pretty decent and I’m enjoying my stay

I wish I could say that this was a diamond in the rough but it was far from it. We had one of the rooms with 3 beds. The sheets on one of the beds had blood on it (it had been washed and dried). There is no way that it could have been missed when making the bed. What I thought were marks on the wall from suitcases bumping into them ended up being mold/mildew once I got a good look at it. We informed the front desk who stated that they would tell housekeeping to change the sheets and clean the walls while we were gone; however, that was not done. The only cleaning they did while we were gone were make the beds (with the blood sheet) and taken out the trash. The towels had brown stains on them (they smelled clean but it grossed me out). There was some problem with the TV at one point not wanting to work which was fixed and my phone kept dropping WiFi (which was mentioned in other reviews). The room did smell clean when we were there and the male who was working up front was nice when we spoke to him. Unfortunately, we only received an apology for not changing the sheets or wiping down the walls. We were only there for 2 days but I would have left had I needed to stay longer. l do NOT recommend this location and will NOT be returning.

If I could give it a zero I would. First day here there was no hot water at all, told the front desk and they said they would look into it. That night there was hot water but no towels or face cloths. Next morning at 8:15 the cleaning crew chased us out and said they had to clean NOW. Came back later in day, the beds were made, there were two towels ( still no face cloths) and the floor had not been vacuumed. Day three was the same thing. I can’t wait to leave here. I’d rather pay more money and get better service