Tru by Hilton Lancaster East

A very nice and clean hotel, staff are very fridenly👍🏻

This hotel is centrally located. We arrived to check in at 9am. I saw people eating breakfast, but I didn't see the hotel lobby or check in desk. I asked an employee, (his name is Isaac or Isaiah) where is the lobby and he said he is the front desk clerk and we would check in right here. I was really surprised. Of course it was too early to check in but he gave me his business card and told me to check back at 11am. We did some sightseeing and returned at 11:30. Isaac called the Housekeeping Manager to find out if there were any clean rooms and there was! We were able to check in. Our room faced the Kohl's parking lot, but further out you could see a beautiful farm. Our hotel room and bathroom was a very good size. The beds and pillows were comfortable. The soap, shampoo, conditioner and body lotion are in tubes that you squeeze in order to get out the liquid. I had a little difficulty squeezing out the liquids, but my husband showed me that I should squeeze in the middle of the tube. The room had a mini-fridge but no coffee maker since there is coffee, decaf and hot water 24/7 in the lobby with flavored creamers or milk packets. The breakfast was very nice - pancakes, oatmeal with different toppings, omelets, sausages, bagels, yogurt with various toppings and cold cereal. It is buffet style, so you can eat as much as you like. I just wish that breakfast would last a little longer. It ended at 9am. I hate eating so early in the morning. The only negative to this hotel is that there are no closets and no drawers to put your clothes. There is a tube with hangars that you can hang a few clothes on. Except for my toiletries, I lived out of my suitcase. So this hotel would be fine for short stays. We stayed two nights, so we were happy with Tru by Hilton Lancaster.

The hotel lobby is really cool. Plenty of places to sit and small cubes which the kids liked. The front desk was very friendly and helpul, dont recall her name, but the young lafy from Florida was very helpful. Breakfast is included and was well stocked. The next time, we'll bring our cat

I would like to start by saying that Deana and Isaac did a great check in for me. I am a Hilton Diamond Member and they truly made me feel as one. The hotel was packed and they kept a great spirit for what might have seemed like a real bury day for them. The hotel is well kept. The beds were comfortable and the pillows felt good. The continental breakfast was nice. It had warm eggs, sausages, cereal etc. Our favorite part was the fresh pancakes. They has an automated machine that makes them. The line for the pancakes can be long as everybody loves pancakes.