The Torrance Hotel

Rooms are compact. Our room had a dangerous step up to bed. Toiletries are 'hand wash' in the shower which is apparently shower gel, shampoo and conditioer in one. Only 1 double socket in room which is where kettle is.

I stayed on the Friday before Christmas and was pleased to find my room (14) had sufficient heavy fire doors along the corridor to silence all noise from the function rooms and bar where parties were in full swing. The large bed was comfortable and I slept well. Breakfast was good, plenty of choices other than a dry-up and I enjoyed the Eggs royale with a generous helping of smoked salmon. There was also a reasonable selection of cereals, fruits etc. although not much in the way of cheeses of cold meats. Staff were all pleasant and helpful, also the WiFi was fast and easy to connect to and the 'landing page' didn't annoy by asking for an email address. Hurrah! The room and en-suite were both very clean and had modern fixture and fittings. An observation, the tap in the sink has waterfall spout so be careful when turning on full or expect to be drying water splashes off your trousers. One irritation was the matress sites within a wooden bed frame, so sitting down on the bed means the frame hits the back of the your legs. Some things I did notice which struck me as odd for a hotel which has aspiration to 4*: - The room was lacking an easy chair/club chair and table although I thought there was space. There was a desk and upright chair for someone working at a laptop. - The walk-in shower gave a nice hot shower but there was a single do-it-all shower gel/shampoo/conditioner, you could expect separate products. - The mini-bar was well stocked plus confenctionary was on the desk; I expected the water would have been complementary but that was £2.90 for a bottle. All in all, I'd certainly go back.

Business stay Great hotel and staff

We had our wedding at the torrance hotel in November and we couldn't recommend the venue enough! All the staff went above and beyond for us! They were so helpful throughout the planning and the day! We had the most amazing day and night! We had our guest meet us in the restaurant the next morning for breakfast and this was great too! Everyone at the hotel is so helpful! From booking the wedding to the cleaners the morning of the wedding everyone was so friendly and supportive! Our day went so smoothly thanks to the organised and super helpful staff!

I had a wedding here and there was items stolen by the staff! The team promised the world and just wanted rid of you on the day, very false and insensere. Customer services did not want to know after the event and did not help even when police were involved.

We had the most amazing wedding day at this wonderful venue. All staff were a pleasure to speak to and nothing was too much trouble. The day ran so perfectly and our guests commented on what a wonderful day they all had. The food was amazing, rooms were clean and the honeymoon suite was beautiful! Have to give a massive shout out to our master of ceremonies Dominic. He honestly made sure everything ran smoothly and kept us right through the day. Such a lovely gentleman and he couldn't have done more for us. We only gave ourselves 6 months to plan our day and without the help and support from the lovely team this wouldnt have been possible. From answering my questions to phoning me back after panic calling at 10pm they gave me so much advice and reassurance. We are now looking forward to coming back to celebrate in the new year!