Hampton Inn by Hilton Garden City Long Island

Location: The hotel is conveniently located near the largest outlet on Long Island, offering easy access to dining and shopping. Its proximity to the mall and surrounding restaurants is frequently highlighted as a major benefit for guests.(based on 1 review)

I am writing to express my deep disappointment regarding a recent experience at your hotel. After driving over eight hours to reach the property, we were shocked to be told by the front desk clerk that our reservation had been canceled by “someone” and that no rooms were available. Despite the fact that we were physically present, my credit card was charged $271.30 as a no-show fee. To make matters worse, the manager falsely informed corporate that camera footage had been reviewed and that we were not seen on the premises. Unfortunately, this situation resulted in no resolution, as it became a matter of our word against theirs. We have frequently chosen this hotel when visiting New York, but this incident was a major inconvenience and breach of trust. As a Hilton Honors member, I am extremely disappointed in how this was handled. Rest assured, I will not be staying at this property again. Freda