Long Island Marriott Hotel

Tub wasn’t draining and water temperature control was a major issue. Either cold or scalding hot. Pool and hot tub were closed. Room was hot and no cooling available for temperature control. Rooms are in definite need of updating/repair. Front staff was very courteous as well as restaurant. Can’t say the same for the bar. Had a 15% up charge, I guess for asking to take my glass of wine to the room??? Was poured in a plastic cup, but then given a glass to drink it at the bar while I waited for my food order. Never took it to the room. The food order was incomplete when I got to my room. Disappointed.

Had a few snafus at checkin. But management was very responsive. The front desk and security need a bit of training about what the property has or does not have. The room was immaculate and large. Bathroom exceptionally clean. Bar downstairs was very nice to have on site. We would happily return

Hotel is nice and clean and also the location was convenient for me.

I stayed at the Long Island Marriott and unfortunately had a very poor experience. While the staff was polite and professional, almost everything else about the stay was disappointing. The hotel is very outdated and in need of serious renovations. My room had stained walls and peeling paint. The desk chair was broken, and the shower had almost no water pressure. Sheets were dirty upon arrival, and there was no housekeeping available during the stay. No safe in the room, and staff couldn’t locate the key to store items in the main safe room. Repeated calls to the front desk and operator from the room went unanswered. The elevator ride felt unsafe — very bumpy and jerky. I requested foam pillows and never received them; the standard pillows were extremely firm and uncomfortable. There was only one microwave for the entire hotel, which meant long waits and lines just to warm up food. This was not what I expect from a Marriott property. I hope management takes this feedback seriously and makes the necessary improvements.