Prince of Wales

Friendly, close to ferry, nice clean bedroom. Under new management and being refurbished but still comfortable stay.

As a visitor from Devon I was excited to go for a meal at this pub on the recommendation of an Island resident. What a disappointment! In the first place, it was a surprise to have the only starter ordered served at the same time as the 3 main meals! Nothing wrong with the starter but 2 of the main meals left much to be desired! The slow cooked belly pork should have been falling apart but was far from it, in fact literally inedible. The gammon steak was also so dry it could barely be cut. As part of the hospitality trade I would not normally complain but felt on this occasion it was necessary. Further disappointment. Although begrudgingly offered replacements which we did not want, £30 cash (we had paid by credit card) was literally thrown at us across the bar with the question "will that do?" Actually, no, but we accepted it, said thank you and returned to our table to finish our drinks. A lady we had not seen before asked if she could clear our plates to which we replied yes, seeing as their contents were inedible. She asked if we had been offered a refund and when we confirmed that we had, she said "at least you got that" . We pointed out that it had not been done graciously and she then inferred that that was because of the way we had spoken to the person to whom we had complained! This was totally out of order as we could not have been more polite or apologetic as we have all been part of the hospitality industry and know how hard it can be! Needless to say we will not be returning to the establishment on any future visits to the Island and our Island friend, embarrassed at our experience following their recommendation, has also said she will not be eating there again.

We found the Prince of Wales exceptionally well presented the rooms were very clean. Food excellent highly recommend . The staff were very friendly and accommodating nothing was too much trouble . The ambiance was very convivial. We would definitely stay again .

All the staff were very friendly and helpful check-in was easy the room was spotlessly clean and the beds comfortable the breakfast was top notch we will definitely stay again

great location next to Osborne House. Friendly and helpful staff.

As a local only living 5 minutes walk away from here I have tried a few times to use this on my way back from Newport. Up until now its been closed by about 9.30 pm and always in darkness. Finally got to use it tonight and it really is truly awful. The bar staff are there just for a wage they dont want to talk or engage. The beer is way overpriced and absolutely disgusting. £2.60 for half a pint of undrinkable liquid. Even locals are avoiding this place. Horrible atmosphere, overpriced undrinkable drinks and staff just there to draw a wage. Not for me thanks