Residence Inn New Brunswick Tower Center Blvd.

It was a very speechless check-in experience. It was after dinner when we arrived at the hotel, and the place was easy to find. But the receptionist told us that since Ctrip had not paid, the room was not reserved for us. We contacted Ctrip customer service, and they quickly helped us communicate, but they could not give us a room because it was full. After waiting for more than an hour, Ctrip could only help us see if there were any vacancies in other hotels in the town. The two of us were on a business trip to the United States. We dragged two 29-inch suitcases and two carry-on suitcases all the way from the West Coast of the United States. We could not check in immediately. After waiting in the lobby for an hour or two, we had to look for other hotels 😡😡😡! And we planned to stay for two nights. Later, I thought of us as Marriott's super members. After showing our membership card number, the guy asked the manager and told us that there was another suite of the same room type, but a set of dining tables and chairs was missing! And we had to pay separately. Ctrip also agreed to go back and give us the check-out fee. At this time, we could fall down as long as there was a bed, so we had to accept the check-in. The room was okay. But when the second of us was about to take a shower, the front desk called and said sorry, they found our reservation record because the order of the two people who made the reservation was wrong, and they just couldn't find it, even though we clearly showed two passports! Very bad experience!