Guest User
January 31, 2023
My experience was very in line with what others have stated. And I appreciate the manager responding to reviews. I think I met the manager onsite and their entire staff was outstanding, supportive, and friendly. Sincerely it's not their fault. The issue is that this isn't really a Marriott, but rather a franchise of the brand to a 3rd party hotel manager. I feel like they are running it more like a Fairfield Inn than a Residence Inn. And Fairfield's are totally fine, but it's just a bit misleading to expect a Residence Inn experience where it's being run a bit more like a Fairfield in terms of room cleanliness and other amenities. I easily ran a paper towel on most of the bedroom and bathroom surfaces and picked up tons and tons of grime and dirt. The fitness center could probably use an upgrade. Everything could probably use an upgrade. But its convenient, just a mile off the 270/70 interchange, so it's not bad if you're expecting a Fairfield or Comfort Inn. I just wouldn't brand it a Residence Inn. I know the manager is reading, so I want you to know, it's not you, because your staff was truly the nicest, sweetest, and most supportive around.