Fairfield Inn & Suites St. Paul Eagan

Guests appreciate the comfortable beds, convenient location near outlets and restaurants, friendly staff, and high cleanliness standards. However, no specific disadvantages were mentioned.

We stayed at this hotel the night before an early morning flight and specifically booked the Park and Fly rate, including a 4:30 a.m. shuttle. The shuttle never arrived on time—we waited over 45 minutes, repeatedly asking the front desk for updates. Each time, we were given vague or misleading answers like "He’ll be here soon" or "Just 4–5 more minutes," which were clearly not true. We weren’t alone—other guests were visibly frustrated, waiting for the same shuttle. By the time we finally got to the airport, the line at check-in got too long and we missed our flight. There were no available flights for the next two days, so we were forced to book a new one with another airline—costing me over $800. Please note, I have never missed a flight in my 40 years of traveling. I reached out to the hotel to explain the situation and asked for a refund for the night due to their poor planning and the misinformation we received. They offered nothing—no refund, no compensation, barely an apology. If you’re counting on their shuttle to get you to the airport on time, DO NOT book here. Their service is unreliable, and they take no responsibility for the consequences. This could have been easily solved, and I would have booked with them again, would they have done the right thing. Very disappointing.

Convenient location. Good rate, but be prepared for an additional $15. per night parking fee, and very small pool that has a limit of 8 people. Yes, that's the pool, not whirlpool! Motel appeard generally clean until we got to our room, which had some brown spots on bathroom wall and fuzz/dirt around edges on carpeting. Breakfast food options were also more limited than others in same class. Staff was friendly.