Hampton Inn Minneapolis-St. Paul/Eagan (Mall of America Area)

We were only there for one night for the park and fly and I would definitely do it again! The lady that greeted us was super friendly (we came in really late) and helpful for the shuttle for the airport we needed the next morning at 4:30 a.m. When we returned from our trip sent an Uber for us at no charge. A super friendly staff, comfy beds, easy getting in and out and plenty of parking!

Every staff member was helpful and cordial! The Park and Fly service to the airport was excellent ~ timely and caring. Their system was very organized and efficient! Driver even gave us a phone call to see if we were ready to be picked up. Our stay was very nice and the restaurant across the parking lot was recommended and good! We left before breakfast and we were offered a sack breakfast to go. An apple, bagel, peanut butter and jelly! Very nice stay and we’ll definitely stay again! 🌟🌟🌟🌟🌟

I booked a room at this hotel for my 70-year-old parents, hoping for a comfortable and safe stay. Unfortunately, what they experienced was the exact opposite—and I feel compelled to warn others. Shortly after checking in, they discovered that the toilet in their room was broken. Despite multiple requests for help, hotel staff never responded or fixed the issue. My father was forced to flush the toilet using an ice bucket and water from the shower—an appalling situation for anyone to endure, let alone someone his age. Even worse, prescription medications were stolen directly from their suitcase (it was hidden). When he reported this to management, the response was both shocking and deeply unprofessional. Instead of showing concern or offering assistance, the manager accused him of lying and became combative and dismissive. She seemed more upset that he would “accuse her staff” than about the fact that a guest had medication stolen. She promised to call him back regarding the situation—but never followed through. The lack of accountability, basic customer service, and simple human decency was astonishing. My parents left feeling disrespected, dismissed, and completely unsupported. If you’re considering staying here—especially if you're booking for elderly parents or loved ones—please think twice. No guest deserves to be treated like this, especially in a place that claims to provide hospitality. UPDATE: A report was made to the hotel’s corporate office, and they immediately responded. Corporate has taken this situation seriously and is now handling it with professionalism, compassion, and accountability—everything the on-site manager failed to provide. Their swift and respectful response is appreciated and a step in the right direction.

Great staff, very helpful.

Very helpful.

Quick and easy check in and out. Transfer service to airport excellent. Staff helpful and accommodating. Breakfast good. Rooms clean and comfortable. Easy access to restaurant a plus. Comfortable seating areas in lobby. Access to chargers.