Hotels near Welcome Center/Welcome Point 03 des Vereins Flüchtlinge willkommen in Düsseldorf e.V. (FwiD), Dusseldorf

The rudeness of a young staff member spoiled our stay at this lovely hotel. Started off at checking in a young man at the checking desk handed in a piece of paper to my husband asking him to sign that without explanation what it was. Next he asked my husband to put his credit card to pay for a stay. Although my husband said he had already paid for the 3 night stay, the boy asked him again to put the card in the card reader which my husband did. After repeating that the stay had been already paid for the young man checked on his computer and asked his colleague for help (cancelling transaction?)he also said that it was nothing to worry about. Then I suggested that we had to check next time whether customer has already paid or hasn’t- so with a very cold face he told me off for my attitude saying that everything was going to be ok. Thanks God we had more money than what was locked on the bank account otherwise we would be in trouble. When I suggested that little ‘I’m sorry’ would help the situation the young member of staff said he did not have anything to apologise for. Not at all a warm welcome in the very beginning made us feel very disappointed and me and my hubby would not recommend staying at the Moxy Hotel. The staff that we met next morning was nicer and helpful, continental breakfast was good and hotel’s design is quirky and has many comfy places to lounge. There is an AppleMac with the internet which is very helpful when exploring things to do in Düsseldorf. Our room was cleaned every day, the hotel seems to be quite a clean place although there is a one friendly mouse running between seats in the lounge.

Great hotel with friendly staff, clean environment, good breakfast and convenient parking in the garage with discount. Location nearby the Japanese street and shopping street.

I had a 1 month stay and everything was perfect. The hotel is affordable, has daily cleaning services, and a very nice living area. The neighborhood is pretty central and safe. Train stop is just in front, bus stops pretty close. Staff very supportive. So far, perfect.

The price for a non-sharing room is excellent; elsewhere, it would typically be the cost of a shared room. The room and toilet were very clean and provided with soap and towels. The only issue I encountered was difficulty opening the door with the pin passcode. I had to ask someone who passed by, another guest staying in a different room, to assist me in opening my room door.

Nachdem wir im Februar schon vor unserem Flug zwei Nächte hier verbrachten, erlebten wir heute morgen nach einem Nachtflug aus der Karibik eine einmalige Überraschung: wir durften sofort um 8 Uhr einchecken und sogar noch kostenlos das Frühstück einnehmen. Das, liebe Gäste und anderweitige Hotels, ist größter Service mit den allerbesten Leistungen! Auch alles andere passt! Vielen lieben Dank, Ulli und William von Fuerteventura

Have stayed here for one night. The hotel was not very busy. There is lots of free parking around the hotel so dont use the garage. Room was nice and had a great view. As a Spire IHG member I got a free breakfast and free drinks and snack at the bar. Not far from the city if you are with a car. Really good value.

I was very pleased with the hotel. Cleanliness everywhere, comfortable bed, silence in the room. I really liked the breakfast, a lot of choice, everything was fresh. I will definitely come back if I'm in Dusseldorf again.

I stayed in this hotel for about 3 weeks, and I can say that I had a goodtime. I can say that the rooms are a bit outdated, but with great pleasure I can say that the staff is very available to requests and to offer the best solutions available. Reception staff are very courteous and professional. The restaurant staff is always available and with a smile on their faces, and ready to welcome guests. The breakfast offers a wide range of food, and the menu with dishes is varied. I conclude by saying that it was a nice stay, and I would like to compliment the staff for their professionalism.

I was charged more than the agreed price and the hotel refuses to respond to my complaint. I was in the neigborhood and called them after seeing their prices on their site. Based on their offer I went to the hotel, the check-in took a long time because of computer problems. They charged my credit card, I asked for the bill to check it but they said I would get it at check-out. When I complained the next morning they would follow up later. They now deny it and claim I got a better room, but the price of my room on their site is still much lower than paid.

Wir waren hier mit Freunden um einen Geburtstag in der Nähe zu feiern. Das Hotel liegt in einer industriell genutzten Gegend etwas abgelegen. Es ist deswegen ausgesprochen ruhig in der Gegend. Das Haus ist recht neu und funktionell eingerichtet. Die Zimmer sind recht gross und sauber und die Betten sind bequem. Das Frühstücksangebot war nicht sonderlich reichlich, aber ausreichend. Zum Hotel gehört ein beschrankter Parkplatz für 12 Euro, den benötigt man nicht unbedingt, es gibt in der eher einsamen Gegend auch kostenlose Parkmöglichkeiten. Das Hotel wird mit minimalem Personaleinsatz betrieben, das war kein Nachteil. Alle Mitarbeiter, mit denen wir Kontakt hatten, waren ausgesprochen freundlich und hilfsbereit. Für etwas unter 100 Euro haben wir eine sehr gute Übernachtung erhalten.