Guest User
February 20, 2025
We booked a room for our children, but when we checked in in the evening, the hotel front desk told us that we had to share a room. They said that there was another guest who would check in to the twin room we booked, and they also gave us the information of the other guest. It was unbelievable! I felt that there was no security at all. I hope Ctrip can find a good agent and avoid such irresponsible check-in situations. Although after more than an hour of waiting and repeated confirmation, Ctrip said that it was a mistake and no second guest would check in, but the children were very nervous that night, and we in China did not fall asleep until the early morning because of the time difference and concerns about safety.
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