Hotels near Chez Jean Luc - Geraldine Marionneau, Dusseldorf

The rudeness of a young staff member spoiled our stay at this lovely hotel. Started off at checking in a young man at the checking desk handed in a piece of paper to my husband asking him to sign that without explanation what it was. Next he asked my husband to put his credit card to pay for a stay. Although my husband said he had already paid for the 3 night stay, the boy asked him again to put the card in the card reader which my husband did. After repeating that the stay had been already paid for the young man checked on his computer and asked his colleague for help (cancelling transaction?)he also said that it was nothing to worry about. Then I suggested that we had to check next time whether customer has already paid or hasn’t- so with a very cold face he told me off for my attitude saying that everything was going to be ok. Thanks God we had more money than what was locked on the bank account otherwise we would be in trouble. When I suggested that little ‘I’m sorry’ would help the situation the young member of staff said he did not have anything to apologise for. Not at all a warm welcome in the very beginning made us feel very disappointed and me and my hubby would not recommend staying at the Moxy Hotel. The staff that we met next morning was nicer and helpful, continental breakfast was good and hotel’s design is quirky and has many comfy places to lounge. There is an AppleMac with the internet which is very helpful when exploring things to do in Düsseldorf. Our room was cleaned every day, the hotel seems to be quite a clean place although there is a one friendly mouse running between seats in the lounge.

I had a 1 month stay and everything was perfect. The hotel is affordable, has daily cleaning services, and a very nice living area. The neighborhood is pretty central and safe. Train stop is just in front, bus stops pretty close. Staff very supportive. So far, perfect.

Great location, 3 minutes walk to the main train station. Was not very cleaned, found some hair on the bed when I checked in. But not that important. Internet is not so fast.

The location was good, not far away from the train station. But at night at 3p.m., there were some gangsters outside making noise and loud music. I have called the front desk to ask if it is possible to call the police but the front desk answer was no, there was nothing they can do. We could only change to another room, but at 3 p.m. wearing pyjama, we really didn't want to change anymore... Also, there was no airconditioning so it was extremly hot, that's why we opened our window but the noise outside was horrible

I was put up at the Niu Tab for a night by my company as a company event took place nearby. So were a number of my colleagues. I quite enjoyed my short stay. Most of my colleagues liked the hotel as well. The rooms weren’t very spacious, but were clean, stylishly decorated, and equipped with TV, A/C, a safe and a hairdryer. No minibar or coffee/tea making facilities, though, which we would have liked upon our arrival as we had gotten stuck in traffic for hours and were quite thirsty. Breakfast was buffet style and was very good. Lots of choices, fresh, well-prepared food. The staff were all very friendly and helpful. One point of criticism: when we arrived at shortly after 4 p.m., only about half of our key cards had been programmed. I was one of the lucky ones who got their cards right away, but some of my colleagues had to wait for over half an hour. I call that lack of organisation, particularly since we arrived much later than planned.

Although the hotel is a bit far away from the train station (still within walking distance), the room was amazing! The price for a twin room was less than 100 euros and breakfast was also included! Love this hotel very much. Definitely will check in again. PS. NO fridge in the room. but the ice is available from the bar.

The heating was on in the room full blast when I entered — not very eco-friendly, and hard to cool down the room using the confusing room temperature controller. Furnishings felt a bit worn and out of date. For some reason, they put a second desk in the room, positioned at an awkward angle to the bed in front of the window, taking up floor space. Nothing of any interest in the surrounding area — if I didn’t have business in the area, I wouldn’t stay here. A high point was the breakfast buffet, which was very extensive, with many choices.

L'hôtel est extrêmement excentré. Cela ne semblait pas être un problème à la réservation dans la mesure où l'hôtel est supposé être plutôt bien desservi par les transports. Cependant, l'hôtel déclare être à deux minutes du métro. Cette station est en effet présente, mais est la dérivation d'une ligne avoisinante. La station est fermée le soir et le dimanche et est désservie une fois toute les 30 minutes. Une autre station à 7 minutes de marche à pied dans un quartier d'affaire et désert le soir (et donc pas très sécurisant) s'impose donc la plupart du temps, et l'hôtel omet cette information de son site. De plus, cette autre station n'est désservie que toutes les 20 minutes. Comptez donc au moins une demi-heure pour rejoindre le centre-ville, ce qui réduit toute possibilité de repasser à l'hôtel pour se changer avant d'aller dîner par exemple. L'accueil est plutôt amical, mais la réceptionniste qui était présente pendant la quasi-totalité de mon séjour semblait de moins en moins sympathique lorsqu'on avait besoin d'elle. Par exemple, je ne parvenais pas à faire fonctionner le coffre-fort et visiblement elle non plus. Aucun mode d'emploi n'était mis à la disposition des clients ni du personnel semble-t-il. Une atre personne est venue voir si elle pouvait faire quelque chose et devait revenir vers moi, mais cela n'a jamais été le cas. J'ai donc dû me débrouiller moi-même. En attendant de trouver une solution le 2ème jour, j'ai dû confier certains de mes effets personnels à la réception afin qu'ils soient entreposés dans le coffre fort central. En raison de clients ayant fumé dans leur chambre d'après les membres du personnel de l'hôtel, le signal d'alarme à été automatiquement activé pendant la première nuit, et nous avons tous dû être évacués, dans la rue, avec une température de 10°C. Je dois dire que j'ai été impressionné par la réactivité du personnel qui à distribué des couvertures aux enfants et qui s'est montré à l'écoute des interrogations des clients en revenant dans l'hôtel. J'ajoute qu'ils semblait bien connaître et appliquer à la lettre un plan d'urgence. Le petit déjeuner était de belle qualité.

I stayed in this hotel for about 3 weeks, and I can say that I had a goodtime. I can say that the rooms are a bit outdated, but with great pleasure I can say that the staff is very available to requests and to offer the best solutions available. Reception staff are very courteous and professional. The restaurant staff is always available and with a smile on their faces, and ready to welcome guests. The breakfast offers a wide range of food, and the menu with dishes is varied. I conclude by saying that it was a nice stay, and I would like to compliment the staff for their professionalism.

I was charged more than the agreed price and the hotel refuses to respond to my complaint. I was in the neigborhood and called them after seeing their prices on their site. Based on their offer I went to the hotel, the check-in took a long time because of computer problems. They charged my credit card, I asked for the bill to check it but they said I would get it at check-out. When I complained the next morning they would follow up later. They now deny it and claim I got a better room, but the price of my room on their site is still much lower than paid.