The Stones Hotel

As a black person u wanna avoid this hotel never wrote a review before but this is the worse hotel. My room number was changed immediately when I got there. She was acting nice and all but u could notice the look and expression. So im like dont think to much about it. Let it go. I get in my room obviously it’s not what I requested. I let it slide cause I wanna sleep n continue my journey the following day. Constant noise of doors banging etc. bare I’m mind I wear hearing aids ! When I’m sleeping I don’t wear them so which shows it much better really loud. 10:30 someone opens my door and peed. What if I was naked or getting dress . The check out is at 12. So the is no reason for opening my door. !!!!

Ambiance was amazingly beautiful. The staff members were really friendly with us. Bedroom were clean and comfortable bed.

Only booked here as stated soundproofed rooms. The room we stayed in was definitely not. Sleep was disturbed from room above ,car park and other rooms with doors slamming shut. We had requested a quiet room of which it was not. Room was way too hot,even with a little electric fan. Felt like could not open window for safety as located right by carpark. There was no window covering at window except for black out curtains., so feel like could not open for privacy. Room was large . Bed was large and comfortable pillows were not. Light fittings were cheap. On arrival no kettle and no complimentary bottled water. No hooks in bathroom, dispensers above the vanity sink and in shower did not work effectively. Only producing a tear droplet at a time. Bathroom floor dirty and not enough toilet roll. Cracked tile in shower and dirt in and the shower tray. Breakfast was okay, felt pushed into one corner. Not many staff around and the ones we saw seemed to be of foreign nationality. All in all not a relaxing stay. Felt very disappointed. The only plus was the close proximity to Salisbury. Save your money as not worth paying the extra.

The service was awful, from the barmaid when eventually she arruved, breaking off from serving me to serve a group of guests who she had befriended to return to me. The front of house sitting at the reception desk sk that during the evening meal we had to get up from the table to go find her to order more drinks after waiting 30 mins. Waiting 30 mins for our food order to be taken. Hot breakfast is cold. Food is bad, mash potato actually chewy, black pudding taste awful, eggs scrambled awful sausages cold and awful. Food expensive. Terrible place, will ask the company to take this one off the books.

First time I've stayed here & you can tell instantly that this hotel has recently been revamped, with new paint, carpets, bathroom fixtures and fittings etc over the old substrate. Unfortunately, they must have spent all the money on paint as it's the height of summer & there's no ventilation in the rooms so it's a sauna. The dive of a Travelodge at J16 on the M4 is a sauna in summer too but they at least provide a fan in the room. Granted, the window in the room opens, somehow that's NFG as there's no air movement outside and having the window open constantly lets in all the flies, midges & mozzies. Its a shame that for the cost of a room here, they couldn't afford actual double beds (or even just a double mattresses on the 2 single bases). In the double room I have, the 'double' bed is comprised of 2 single beds pushed together which is really uncomfortable as there's a seam right down the middle. Also, I think this hotel must be the only hotel I've visited where the room doors are really helpfully alarmed, so if you leave your door open too long (say like, as you're getting your bag in/out) it sounds like you set the smoke alarm off! Thing is, the door closure dampeners are too stiff, so the doors often hang open by themselves and close really slowly. Que doors slamming constantly as people fight to pull their door closed quickly, before the alarm goes off, and overcome the dampener abruptly, crashing the door in its frame. all. through. the. hotel. at. all. hours! Treat. The breakfast is ok if you get there early. If not then you get what's left as the same staff member is far too busy to replenish the bacon when they're covering reception, booking guests in to breakfast by room number or clearing tables (this seems to be the lowest priority so dirty plates/ cups/ cutlery pile up on tables). The only plus I can say about this place is that there's plenty of parking out front & they make the bed every day. They don't appear to clean much in the rooms though as the same tea stain has been on my bedside table for the last 2 days.... Hopefully, if I have to stay in the area again in the future, I'll get work to book The Village Hotel at Solstice Park -their windows don't open but they do have aircon...

I attended an event in the main event space and stayed overnight the night before and the night of the event. Being a Sunday, and a fairly quiet night - Rachel was the main point of contact for check in, dinner and the bar. This worked perfectly as they are all located together. The event took place all day Monday and concluded with dinner on the Monday. Pre dinner drinks were served on the terrace/courtyard at the rear of the property that had fantastic views across the countryside. Dinner was fantastic as was the service and Rachel again looked after us in the hotel bar and with the sales Manager Preet. A leisurely breakfast took place the following day before I jumped into a taxi to Salisbury station. Given the location, the team had prebooked me a local taxi as Uber is not reliable. Should I be in the area again, I would stay again most definitely. The close proximity to the motorway is ideal and the view from the rear is stunning. The accommodation is of a good size, well laid out, clean and tidy and.