Unscripted Durham - JDV by Hyatt

The hotel was nice. The room was a little smaller than expected. There was a lot of traffic noise, and the walls are thin. They did provide earplugs, which was a nice extra touch. The bathroom and beds were very nice. The price was high. Probably won't stay again due to the high price, and can get more for less at other hotels.

Where to even begin? The lobby was so deafeningly loud with a DJ playing Hip Hop that you had to shout to check in. I had booked a room with 2 queen beds overlooking the pool with a fellow male coworker. We were given keys to a tiny closet of a room with 1 queen bed overlooking the street. When I complained, I was told that they were fully booked and had no other rooms. After a lot of back and forth, they did comp the room, but they still gave the room I reserved away to someone else, which is unprofessional, a disgrace to the Hyatt name and put me in an awkward situation with my travel companion. The next day we moved to the room I had originally reserved, which came with earplugs on the nightstand, because the noise level around the pool is so loud and there is a big gap underneath the door. The lobby was again deafening with a DJ playing music so loud you had to shout to be heard. The bathroom was less than clean. Throughout it all, Tyron was the only staff member who was apologetic, showed empathy and did his best to correct the many wrongs. Friends of ours were staying at The Durham, whose lobby was serene and zen and where I wish I'd stayed instead.

Nice hotel and modern. Unique look got motel type of layout. I was surprised that most doors lead to the outside. I did not try breakfast. The open courtyard with seating is very nice with the city view.

This is an adorable boutique hotel. It has a retro vibe. Pro tip: get a room on floor 3 or 4 with a pool view and enjoy some time at the pool. It's lively, fun and there are food options and a bar. Don't do this if you prefer peace and quiet. Music is pumping in the afternoon. I had a great time.

HVAC wouldn’t get below 75° after 5 hours of being there. Walls are paper thin so you’re going to hear the loud traffic at night and maybe also the people partying at the outdoor tables 20 Ft from the room (at midnight). Great hotel if you’re trying to party… not, if not.

I've stayed at the Unscripted Hotel several years ago and was excited to stay there again. I was shocked at the change in the Hotel and service. The first issue was with a strange musty odor coming from the room, and some of the lamps didn't work. However, the biggest issue was that three nights in a row I was woken up by a loud squealing noise that lasted over an hour and a half. I called the concierge about this two nights in a row, once at 5 am and later at 2 am. During the first conversation, they asked if I was hearing a bird and they said they couldn't help me until maintenance arrived later that day. The second conversation was more helpful, they mentioned that this was a common complaint and asked me to try flushing the toilet. That shockingly stopped the problem! So it was the plumbing...squealing. I spent the rest of the trip sleeping with ear plugs and periodically flushing the toilet. Another, not small, issue was that they changed the parking pay meter halfway through my stay but didn't tell the guests. I discovered this when I was in a car line exiting the garage and asked to pay by the machine. Ultimately I was charged by both the city and the hotel for two of the days. I mentioned this to the concierge at checkout, who said it was my fault for choosing to use my card to pay at that point and that I should have come immediately to the front desk. We (I) figured out a solution, but this particular concierge was not friendly nor helpful. I love the location, but I've decided to stay somewhere else next time.