Top 5-Star Hotels in Durham

My room had a leak, but I was very understanding about it, despite the dehumidifier running. However, things took a turn for the worse. The receptionist was nice, but it turns out she forgot to give me details of how to enter the building after I went out to get dinner in town. When I arrived back at 10.55pm, nobody answered the out-of-hours number posted on the front door. I rang it for half an hour! I was locked out overnight, my belongings were in there and I was prevented from accessing them and sleeping there, which is not what I needed after a 6-hour journey and another the following day. I had to look elsewhere for accommodation. However, the nearest was fully booked, but I struck lucky with The City Arms at 11.40pm who were very sympathetic. An apology and a refund were offered by the receptionist in the morning with the assurance that the owner, Aristos Aristodemou, would be in touch within a few hours. He never contacted me. I rang repeatedly, and when I finally got hold of him, he refused to refund me, making a distressing situation even worse! Disgraceful treatment and dire customer service. OYO has been useless too. I will be taking this further.

Was not my first choice but booked this hotel for my graduation at Durham University since all other hotels are fully booked. The hotel is relatively old but clean and has all the amenities needed (including an iron and the ironing board). Nice and friendly staff at the reception, who kindly assisted with the printing of some documents. Good location because it is within walking distance from the Durham Cathedral and the campus

Good value if you stay for 7 plus nights on a long stay rate. Was happy with the size and facilities in my Queen room, however it was very hot and the aircon didn't work. The hotel is set in different (linked)buildings and one of the buildings was noticeably hotter both times I've stayed there in April and May. Both times the hotel upgraded me to a room on the riverside which is much cooler (with working air con) and with a view of the river. The housekeeping staff are friendly and nothing is too much trouble. Lots of choice for breakfast and buffet kept topped up. Really enjoyed my stay - both times. Great location too!

Second visit to this great hotel in an historic building. Reception staff are consistently excellent, friendly and helpful (apologies I am not sure of the girl who helped us out during our stay, but she was super professional). Restaurant staff are also super - front of house, and all the team superb. The rooms are spacious and very clean. The bar is fab and a great space to relax. Only one minor suggestion is to give the coffee bar staff some professional barista training - it’s a plus point for the hotel to have a good coffee bar.

Beautiful location, I attended a friend's birthday party best service was received at the buffet restaurant in the evening and again in the morning by a younger blonde eastern European woman, she went so out of her way to help me both times, I wish I had asked her name. The buffet breakfast had everything you could possibly want, well worth the $17 cost.. I booked the Coleman Suite and it was beyond amazing, but the basic rooms some of my friends had seemed overpriced.. I should have used to pool, sauna and other amenities but there was no time with the party, I would recommend staying for at least 2 days next time. Wonderful stay, just too short.

I rate this place very highly. A very warm welcome as soon as we entered. The room was very comfortably decorated. The bathroom was lovely and the quality of the towels and bed linen was good. The bed and pillows were very comfortable - even for my husband! The breakfast was excellent and the service was friendly. There was nothing more you could want. They even had delicious homemade jam! A really great experience all round.it is possible to walk into Durham centre from here too

Stayed at castle view for 2 nights ,we arrived earlier than the 4pm stated check in time but this wasn't a problem at all, we had a ground floor room (room 1),the room was beautifully decorated with plenty of storage space ,hairdryer was in room and ironing facilities were also available on request .Breakfast was reordered with plenty of choice,the food was of a very high standard too with locally sourced produce I suspect , you could pick what time you wanted to eat between 8am -9am ,the dining room was decorated to a very high standard ,the staff were welcoming and couldn't do enough for you ,I would highly recommend the castle view without a shadow of a doubt .The guesthouse was on a steep hill but that was the only negative .

The White House Cottages is an ideal spot for travelers wanting to discover the city. The White House Cottages offers a pleasant stay in Durham for those traveling for business or leisure.With Durham Railway Station just 6km away and Durham Tees Valley Airport only 36km away, transportation is very convenient. The nearby area boasts an abundance of attractions including Petite Street Playtown, Playground and Park and Durham Climbing Centre.After a long day of sightseeing, guests can retire to the comfort of the hotel. For those driving themselves, parking is provided on site.When it comes to Durham hotels, the White House Cottages is highly regarded for its excellent facilities.

With a stay at The Three Horseshoes in Durham, you'll be within a 10-minute drive of St. Nicholas Church and Gala Theatre Durham. This bed & breakfast is 4.1 mi (6.6 km) from Durham University and 4.3 mi (6.8 km) from Oriental Museum.Take in the views from a garden and make use of amenities such as complimentary wireless internet access.At The Three Horseshoes, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.The front desk is staffed during limited hours. Free self parking is available onsite.Stay in one of 6 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include electric kettles, housekeeping is provided daily, and irons/ironing boards can be requested.

A stay at 40 Winks places you in the heart of Durham, within a 10-minute walk of Durham Indoor Market and St. Nicholas Church. This hotel is 1 mi (1.6 km) from Gala Theatre Durham and 1 mi (1.7 km) from Durham University.This smoke-free hotel offers books.Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 10:00 AM.A train station pick-up service is provided at no charge, and limited parking is available onsite.Make yourself at home in one of the 9 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include electric kettles and free tea bags/instant coffee, and housekeeping is provided daily.