Element Atlanta Perimeter Center

This was one of the worst hotel experiences we have had. My family and I arrived at approximately 3:00 a.m. after a 6–7 hour airline delay. We had a valid prepaid reservation, yet upon arrival we were told that our room had been released due to our late arrival. What made the situation even more frustrating was that the Marriott Bonvoy app still showed an active reservation with no indication that the room had been canceled or released. We were traveling with a kid and had already endured an exhausting day of delays. Instead of showing any empathy or attempting to help, the front desk associate immediately informed us that we could not be checked in (without bothering to check her computer). The interaction felt dismissive, and there appeared to be little interest in finding a solution for a family arriving in the middle of the night. After a lengthy discussion, we were eventually checked in around 3:30 a.m. The issue was not the airline delay - that was beyond the hotel’s control. The issue was the complete lack of customer service, empathy, and professionalism when dealing with guests facing an unexpected travel disruption. I have been a Marriott Bonvoy member for nearly a decade and was genuinely shocked by how this situation was handled. Being told at 3:00 a.m., after a day of travel chaos and with a young child in tow, that your prepaid room is no longer available is unacceptable. I would not stay at this property again and cannot recommend it based on this experience.

The hotel was clean. The staff was professional. The breakfast was better than most hotels. However, if you are looking for QUIET rest, this is not the hotel to pick. We had a train outside our window that seemed to wake me every 30 minutes.

The hotel was within walking distance of Perimeter mall and other stores as well as Marta. We could hear the train from our room.

I stayed here for over a week while relocating to Atlanta, and it was the perfect temporary home. The hotel feels brand new and modern, and the staff were incredibly welcoming from the moment I arrived. My room was excellent—very clean and thoughtfully designed with a large, comfortable bed, a spacious study desk, and a convenient kitchenette. I really appreciated the extra amenities like the well-equipped gym and the guest laundry, which are so helpful for longer stays. The complimentary breakfast was a daily highlight; it is simple, fresh, and exactly what you need to start the day. The location is also unbeatable: it’s just a 10-minute walk to the MARTA station and very conveniently located near Perimeter Mall for shopping and dining. I truly enjoyed my stay and highly recommend this hotel for anyone looking for a clean, functional, and friendly place to stay!

Love it!! It is in a prime location, close to everything and the subway, MARTA! This is are 3rd stay here!!

Smallest room I've ever stayed in. The curtains were half disconnected at the top and difficult to open or close. Evening reception was toast, some very small pieces of cheese, and a half cup of fruit. Breakfast was mediocre. They did let us check in early and the staff was friendly. The website said there is a restaurant but there is not.

I don't usually like traveling upp to Atlanta due to the high traffic, but this hotel's location was perfect and extremely close to everything I had planned for my husband's birthday weekend plans. The hotel was secluded in a serene quiet area. Beautiful decor and extremely clean, cozy and quiet rooms. The complimentary breakfast was the best I've experienced at a hotel. Everything was so fresh! I definitely will make this my hotel choice in Atlanta when I visit the area! Thank You! For a wonderful experience!