Holiday Inn Scranton East - Dunmore

Fair at best. Good location near highway but in a not so good neighborhood. The hotel is dated. Well past its prime. Staff was friendly but the restaurant/bar was disorganized. Front desk made a point of telling us the police patrol the parking lot, which indicated to me that there must be a reason they would even mention that. It was not reassuring. I think the three stars was generous score. Room was not very clean. I would not stay here again.

Hotel comfortable. Good rates. The hotel is a bit isolated, which is great hwy access but not close to eateries. We've stayed here before and enjoyed the convenience of the on-site restaurant. We were surprised and disappointed in the new and very limited menu. A selection of appetizers and very few entrees. We would like to acknowledge Jen, who provided excellent service to us in the restaurant .

Best stop for happy hour. Great food with nice locals and specials are absolutely incredible. Prices can’t be beat for both food and drinks. Nice bartenders too. Travelers and out of town people are usually shocked how cheap things are and question if it’s real or a joke.

We had no issues room was comfortable front desk very welcoming and accommodating the hotel itself in somewhat of an industrial area off the beaten path but right off the highway so convenient in that aspect breakfast was ok not a buffet was actual sit down and order from menu but check when you make reservation if included with stay waitress did great job under circumstances they are short staffed only complaint was rooms have windows that face the hallway which was weird so privacy a little debatable and lighting in bathroom terrible but rooms were updated clean and comfortable but this hotel way overpriced! Restaurant and bar have arcade games pool table and air hockey so def family friendly

This is a worn out motel. Walking in it looks run down. The rooms are dank. My room had a sliding bathroom door that was smaller than the opening - zero privacy. The food and service in the bar and restaurant was subpar. The eggs were some of the worst I have ever had. The food and bar staff was both innatentive and unprofessional. And finally, it was incredible over priced. I stayed there for an on-site event figuring it would be convenient. I will not make that mistake again. With some investment and training this could be an OK motel.

The room is spacious and clean. The AC unit is quiet and runs efficiently. Lighting is a bit dim in the room. For some reason, I can't find switches for the bedside lamps except by the door. Kind of silly, but maybe I just can't find them. The desk area has a power plug that comes with the desk lamp, but the microwave and coffeemaker both share the same plug. If you want to get other outlets, you have to go under the desk area and plug in there. Strange set up. There's a small fridge which is nice. Toiletries are well, they are there. The bar of soap is so tiny and thin that when I drop it onto the tub floor, it breaks in two. Funny till I step on it. I have no real complaints about the room or the service. Just little odd things like what I mention here. The restaurant is good. Dinner and breakfast both have good selections. Very easy to get to off the highway. Supermarkets and gas stations quite close by (maybe 6-8 minutes drive?). So it's very convenient. If I am in the area, will stay here again.

Let me preface this by saying that I’ve stayed here for a long time. Too long. Here are some need to know facts: If you let them charge your card without you present there, they will overcharge you. I was over charge by over $700. It did get corrected. Cleanliness of the rooms? Nope. They do not clean properly. I’ve constantly complained about floors not being vacuumed, mirror nor being cleaned, toilet being cleaned, and insufficient amount of towels left behind. I had them only clean once a week, how hard could it be? Also, they h e repeatedly not clean led my room on requested days. Chair and beds in room are uncomfortable. The maintenance man is anything but. I had requested multiple times to have the exit door closing mechanism to be tightened to the door doesn’t slam. Either he didn’t know how to was never told. The people are nice enough I guess and that’s the only reason I gave such a high rating The “Bistro”- why add this? Because it’s run by the hotel. The food is bad. The burger meat is always gray, they over charge for subpar food. You get better quality at mcdonalds. I had to constantly (when I ate there) to change one or multiple things to make it sufferable. I was told that they didn’t do substitutions (after do this a few times) but I still got them to correct their food on a few things. The locals think that it is an actual bar, so I suggest not staying on the first floor. If you like peace and quit, DO NOT stay on the first floor. The have a pool is which is rarely cleaned, they have the wanna be bistro. They also host parties but will not control to times of the parties or control the quests when they get too loud. The floors are in dire need of steam cleaning. They don’t know how to run or clean a hotel sufficiently enough.

The first time , we stayed at this Holiday Inn but definitely recommended. Bit of an unusual floor plan. As mentioned by another reviewer, large windows in the room look out to hall. It's not really an issues just unusual. Very clean, modular cupboards and drawers, and usual amenities. Very nice (and huge) heated indoor pool and lounging area. Highly recommend booking a rate which includes breakfast. Bistro restaurant is attached, big windows overlooking parking lot and hills beyond. Lots of delicious breakfast options. Recommend pancakes with homemade peach compote. Definitely order ham as your meat option. Two ham steaks so delicious. We stayed a Friday night, and we were pleasantly surprised to discover it was happy hour night (4-8) half price on ALL drinks (including cocktails) and many appetizers and main courses. Very popular with the locals, so expect a crowd! Must be the only restaurant we've come across lately that's fully staffed. The staff is the best as well!

We had a great stay at the Holiday Inn! We were met with friendly staff to check in and noticed right away management was visible and attentive, making sure guests were taken care of both in the hotel and restaurant. We enjoyed dinner in the adjoining restaurant and wait staff were quick and pleasant. Our kids loved the indoor pool and it was so clean! Beds were comfortable and the location of the hotel is so convenient. Will definitely stay there again!