Klnstr_21
August 27, 2023
Let me preface this by saying that I’ve stayed here for a long time. Too long. Here are some need to know facts: If you let them charge your card without you present there, they will overcharge you. I was over charge by over $700. It did get corrected. Cleanliness of the rooms? Nope. They do not clean properly. I’ve constantly complained about floors not being vacuumed, mirror nor being cleaned, toilet being cleaned, and insufficient amount of towels left behind. I had them only clean once a week, how hard could it be? Also, they h e repeatedly not clean led my room on requested days. Chair and beds in room are uncomfortable. The maintenance man is anything but. I had requested multiple times to have the exit door closing mechanism to be tightened to the door doesn’t slam. Either he didn’t know how to was never told. The people are nice enough I guess and that’s the only reason I gave such a high rating The “Bistro”- why add this? Because it’s run by the hotel. The food is bad. The burger meat is always gray, they over charge for subpar food. You get better quality at mcdonalds. I had to constantly (when I ate there) to change one or multiple things to make it sufferable. I was told that they didn’t do substitutions (after do this a few times) but I still got them to correct their food on a few things. The locals think that it is an actual bar, so I suggest not staying on the first floor. If you like peace and quit, DO NOT stay on the first floor. The have a pool is which is rarely cleaned, they have the wanna be bistro. They also host parties but will not control to times of the parties or control the quests when they get too loud. The floors are in dire need of steam cleaning. They don’t know how to run or clean a hotel sufficiently enough.