Guest User
August 9, 2023
I was so disappointed in this hotel, I expected a great experience because it was right on Lake Erie, the price of $242.50 for one night etc. My room was dirty, with a window that wouldn't shut properly. Spiders in the room, in their webs by the window. Stains on the carpet and it was dirty. The bathroom mirror had what looked like hot chocolate thrown on it but was actually where the mirror plate was rubbing off. Numerous broken parts of the mirror The hallway where the steps go outside was filthy. When we first arrived in our room we could not get the tv to work. Finally a front desk person came down and fixed it. After this person fixed the tv, I told here about everything in the room and told her that I was not happy with our room. I also showed her the pamphlet that is in your room that if you are not happy to let the front desk know and they would do everything they can do make it right. After I showed her that, she said okay and turned to walk away. I said wait a minute. What are you going to do about it? She then tells me that I can call the manager and she can't do anything about it. This is terrible customer service by the way. I told her that she needs to tell the manager to call me. And then she left. I didn't receive a phone call for over an hour. And all the manager told me is that she understood and would pass my complaints on. Well, another customer service failure. If the rooms were under $100, I might say it was worth it. But not $242.50 a night. I will never stay here again nor will I recommend it. The only thing I can say that was good was the breakfast.