Atholl Arms Hotel Dunkeld

Genuinely couldn't fault anything. Central location in Dunkeld, comfortable room, staff very attentive, food was amazing. We had booked in another hotel but ended up moving after we'd had tea at the bistro within the Atholl. Couldn't fault it at all and we'll be back next year hopefully.

First of all, the place and food was lovely, HOWEVER a lovely member of staff helped us to get a table as it was fully booked. There was a reserved table but wasn't due to be sat for another few hours, we assured her, we'd be gone within the hour and was grateful. We noticed another member of staff didn't seem to happy about what she had done and was literally screaming in her face, it was awful to watch, so god only knows how that poor girl felt. We felt awful putting her in that position and said sorry to her. Not sure what happened to the lovely lady after the abuse she received. She was so friendly and professional with us, didn't catch her name but she had long red hair. I did call to complain but heard nothing back. Wanted to check she was ok as she had done us the favour and we were grateful, but we would of walked away if we'd known she would of been treated like that. I'm not sure if anyone else witnessed this but it was disgusting. I am looking to go in when back in the area to make a formal complaint. I certainly want it noting how he spoke to his colleague.

I ordered the sea food risotto when I was out for lunch with my family. The mussels had not been bearded, so I asked if I could send this dish back for another. I then received the venison burger, which came with a giant ginger hair on the burger. Not only had my family finished their meal by the time my second meal arrived, it also had a hair in the burger, under the bun. The staff didn’t seem to bothered, they did however give me my money back after I asked. Poor service, no compensation… food was very over priced for what it was and clearly the chefs had minimal training. Won’t be back.

All batter no fish! The location was fantastic, the menus very enticing. Unfortunately the service was quite poor and the quality of the food even poorer. We ordered the handmade burgers. They tasted like yesterday’s re-heat, and were more like Lorna sausage than burger. Not good and nothing like acceptable for an £18 dish.

Beautiful hotel with the best staff that go above and beyond. I'm a frequent guest and always feel so welcomed. The food is wonderful in the restaurant and bistro and, when the weather's nice, the best place to be is the beer garden by the river where the staff always greet you with a smile. This hotel is a favorite for us!

Absolutely beautiful hotel and in a lovely little town. The hotel has various areas inside and out to relax and enjoy a wine or a coffee. The rooms are decorated beautifully. Breakfast hit the spot too. This hotel really was a 10/10, except for the fact we got no sleep. Unfortunately we had someone in the room next door who we could very clearly hear snoring all night, it kept us awake and actually woke us up at various points too. I appreciate this isn't something the hotel can do much about, but I think it's worth being aware of. Would love to stay again and get the 10/10 experience though, as I think it deserves that sort of review.