Dunhuang Guangyuan Hotel (Shazhou Night Market) Reviews

Response from Property: Dear guest, thank you very much for giving us such a detailed review and highly praising our service. We have always adhered to the concept of considering our guests, and it's our greatest achievement to make you feel warm and considerate. Regarding the issue that the breakfast gets cold quickly, we have already taken note of it and will consider purchasing food warmers as soon as possible and enrich the variety of food to improve the dining experience. We are looking forward to your next visit and believe that we will bring you a more perfect stay experience.

Response from Property: ♥洗衣服務♥接機接站♥非常感謝您給予我們酒店如此高的評價和讚譽！您的滿意就是我們最大的動力。我們一直致力於為每一位客人提供最優質的服務、最舒適的環境和最貼心的關懷。看到您對我們的服務、設施、衞生和位置等方面都感到滿意，我們感到無比欣慰。我們會繼續保持並不斷努力提升，期待在未來的日子裏能為您帶來更多更美好的體驗！再次感謝您的支持與信任，祝您生活愉快，一切順心！

Response from Property: Dear guest, thank you very much for choosing to stay at our hotel and giving us your feedback. We're terribly sorry that our breakfast didn't fully meet your satisfaction. Currently, we mainly serve simple Chinese dishes. Although we do offer the reservation of Western food, the choices are relatively limited, which is indeed an aspect that we need to improve on. We've already started to enrich our food items. We'll strive to provide everyone with more diverse and delicious options in the future. We hope you'll have a different experience when you come back next time. Thank you again for your tolerance and reminder.

Response from Property: Dear guest: Hello! First of all, on behalf of all the hotel staff, please allow me to express my sincerest apologies to you. We are deeply sorry that you have had such a bad cleaning-related experience during your stay. We are also very grateful that you pointed out these issues in detail. This is very important to you. It helps greatly that we improve our services. Regarding your mention of sand on the floor when you arrived, insufficient floor cleaning for many days, and visible hair, we have had serious communication with the cleaning team as soon as possible, criticized and educated the corresponding personnel, and re- Emphasizing the cleaning standards and procedures, we will strengthen the supervision and inspection of room cleaning work in the future to ensure that the floors of each room can be thoroughly cleaned and similar situations will not occur again. The problems of not changing towels in time and not replacing used porcelain cups with clean cups also reflect serious loopholes in our control of the cleaning process. We have conducted targeted training for cleaning staff and made it clear that they must strictly follow the regulations. Follow procedures for item replacement and cleaning to avoid inconvenience to guests. In addition, the lack of a place to hang towels in the bathroom is indeed a lack of consideration on our part. We have arranged for staff to correct it to improve your comfort during your subsequent stay. We are very pleased that you have recognized our hotel's furniture and bedding, and we will continue to maintain this advantage. At the same time, we are well aware of the importance of cleaning work to guests' stay experience, and will definitely make effective rectifications as soon as possible. We hope that you will give us the opportunity to choose our hotel again in the future, so that you can see our changes and progress. Thanks again for your feedback and wish you a happy life!

Response from Property: Dear guest, Thank you very much for choosing to stay at our hotel and taking the precious time to leave us such detailed feedback. We are delighted to know that you have given a high score of 5 for our hotel environment, which is a great recognition of our efforts in creating a comfortable atmosphere. Meanwhile, we are deeply gratified by your affirmation of our hygiene conditions and service quality. We have always been committed to providing every guest with a clean and tidy environment as well as considerate and meticulous service, and your recognition motivates us to continue maintaining and improving. Regarding the issues you mentioned about the facilities, we sincerely apologize. We have already listed this as a top priority for improvement, and the hotel is actively planning to upgrade and improve the facilities. We will immediately conduct a comprehensive inspection and maintenance of the existing facilities, and deal with the problems found in a timely manner to ensure that they can be used normally and meet the expectations of our guests. You mentioned that although the hotel has a great location and is clean, there are still some problems. We attach great importance to your feedback. The hotel has already conducted another training session for the cleaning team, strengthening the hygiene standards and operating procedures to ensure that every corner can meet high standards of cleanliness. Thank you again for your support and feedback! Wish you a pleasant life!

Response from Property: 沒能得到您的滿分好評，我們感到非常歉意，您的5分好評是我們最大的目標，我們一定會努力進步，爭取完美！歡飲您再來敦煌

Response from Property: Thank you for your five-star praise! The hotel has upgraded the entire hot water system and elevators. The linens have been replaced. Just to give the customers who recognize and pamper us a comfortable feeling. We will continue to work hard and look forward to your visit again!

Response from Property: Thank you for your recognition! I wish you good luck, success in everything, harmony and happiness!

Response from Property: Thank you for your praise! We are really happy that you have recognized our efforts! I wish you good luck in all seasons, good luck in the Year of the Dragon, and happiness and well-being for your family! Welcome to Dunhuang again! We will pick you up as always!

Response from Property: ❤免費早餐❤服務周到❤尊貴的賓客，衷心感激您的全面讚譽！優質的服務、宜人的環境、完備的設施，是我們不懈追求的目標。能為您的出行增添一抹亮色，那便是我們最大的成就。熱切期待與您重逢，繼續為您締造難忘的酒店記憶，祝您生活順遂，萬事勝意！

Response from Property: We are very sorry to see your review. The new employees of the hotel are not well trained. Our hotel philosophy is to put customers first. We have conducted collective training specifically to address this issue. This problem will never happen again. The room will be cleaned on time every day. Maybe you were resting while we were cleaning. Thank you for your tolerance and correction to the hotel. Welcome to stay and experience our stay in Dunhuang next time. I wish you good health and all the best!

Response from Property: ❤免費早餐❤服務周到❤尊貴的賓客，衷心感激您的全面讚譽！優質的服務、宜人的環境、完備的設施，是我們不懈追求的目標。能為您的出行增添一抹亮色，那便是我們最大的成就。熱切期待與您重逢，繼續為您締造難忘的酒店記憶，祝您生活順遂，萬事勝意！

Response from Property: ♥洗衣服務♥接機接站♥非常感謝您給予我們酒店如此高的評價和讚譽！您的滿意就是我們最大的動力。我們一直致力於為每一位客人提供最優質的服務、最舒適的環境和最貼心的關懷。看到您對我們的服務、設施、衞生和位置等方面都感到滿意，我們感到無比欣慰。我們會繼續保持並不斷努力提升，期待在未來的日子裏能為您帶來更多更美好的體驗！再次感謝您的支持與信任，祝您生活愉快，一切順心！

Response from Property: ♥洗衣服務♥接機接站♥非常感謝您給予我們酒店如此高的評價和讚譽！您的滿意就是我們最大的動力。我們一直致力於為每一位客人提供最優質的服務、最舒適的環境和最貼心的關懷。看到您對我們的服務、設施、衞生和位置等方面都感到滿意，我們感到無比欣慰。我們會繼續保持並不斷努力提升，期待在未來的日子裏能為您帶來更多更美好的體驗！再次感謝您的支持與信任，祝您生活愉快，一切順心！